Location requirements:
Remote based role. Open to candidates in London, UK.
About the Role:
We are looking for a motivated Site Reliability Engineer (SRE) who will be responsible for keeping all user-impacting BigPanda systems running smoothly.
Our SREs at Bigpanda identify, influence, and implement best practices for availability, reliability, and scalability through operational discipline and mature automation practices.
What you will do:
- Incident command in times of need, ensuring swift mitigation and return to service
- Build, document, and maintain software and systems to improve SRE and company processes
- Be on an on-call (PagerDuty) rotation to respond to incidents that impact BigPanda availability
- Document every action so that your findings turn into repeatable actions and then into automation
- Influence and improve operational processes
What skills and experience you’ll bring to BigPanda:
- Expertise with Incident Management handling - including methodology and terminology (Incident, Change, Problem, Deployment, CICD, SDLC etc.)
- Experience of Incident Lifecycle and KPIs (detect, engage, mitigate, resolve etc.)
- Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
- Backend development experience - familiarity with NodeJS, GitHub, and Terraform and other AWS services such as ECS, DynamoDB, S3, and Lambdas
- Experience with Automation platforms such as Rundeck, Ansible, StackStorm, etc
- Expertise in leveraging data-driven Product improvements
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity
- Remote-first environment
- Generous PTO
- Comprehensive health benefits
- #PandaParent support with fully paid leave options
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment
- Values-based culture
Please note that visa sponsorship is not available for this position.
