Sr. Technical Account Manager (Remote)

Mattermost • Full-time • Remote • 1m ago

Description:

Serve as the primary technical lead to guide key customers through implementation, integration, and expansion of Mattermost.
Identify and architect key points of integration for the Mattermost platform within the customer's environment.
Deliver predefined Onboarding Journey process and help evolve the process through continuous improvement.
Interact with customers to unblock the power of Mattermost’s product.
Solve challenges across a diverse range of technologies from databases to Docker, and RESTful web services.

Requirements:

5+ years Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
Expertise in open source and SaaS is a major advantage.
Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery.
Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives.
Excellent presentation skills for presenting advanced technical concepts.
Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations.
Ability to travel up to 30% (Post-COVID).

Benefits:

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