CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and achieve success.

Under the direction of the Head of Clinical Innovation, the Lead Triage RN will be responsible for helping to develop best practices for telephonic triage of complex patients while acting as the content matter expert to assist with plan development and implementation for these patients. The Lead Triage RN will be part of the Innovation Team, helping develop education content, train staff and lead the team of triage and on call staff.

Responsibilities/Day in the Life{{:}}

Conduct thorough telephonic assessments
Identify and address patient concerns
Address acute clinical concerns with close collaboration with the patient's providers.
Participate and support departmental quality improvement activities and projects
Develop resources, training and materials for staff and patients
Plan and conduct continuing education programs
Assist in developing protocols and defining best practice in telephonic triage during and after business hours
Participate in Innovation team projects
Develop On-Call team
Manage On-Call staff members
Ensure excellent quality of care provided during on-call and triage interactions
Foster relationships within the team to ensure the CareHarmony culture is positive and supportive

Requirements

Required Skills/Abilities{{:}}

Innovative mindset, driven to change how patients manage their health
Robust clinical knowledge
Extensive experience in telephonic triage
Ability to quickly determine appropriate level of care based off clinical assessment
Ability to navigate multiple technological platforms
Excellent attention to detail
Excellent customer service skills
Excellent organizational skills
Excellent verbal and communication skills
Excellent professional presence when dealing with colleagues, clients and patients.
Ability to function cohesively within a team

Education and Experience{{:}}

Graduate of accredited School of Nursing
Registered Nurse (RN) license must be active and in good standing
Must have a multistate/compact nursing license
A minimum of five (5) years of professional experience in nursing
Experience in Triage required
Experience in leadership preferred
Experience developing programs and protocols preferred

Remote Requirements{{:}}

Must have active high-speed Wi-Fi
Must have a home office or HIPAA-compliant workspace

Physical Requirements{{:}}

This position is sedentary and will require sitting for long periods of time
This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

Benefits

Health Benefits (core medical, dental, vision)
401k with company match
Paid Holidays
Paid Time Off (PTO)
Sick Time Off (STO)

CareHarmony

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Remote - Lead Triage Nurse - RN Required