At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.
Job Name: Public Safety Technical Consultant (Solution Engineer)
Job Purpose: Leads the technical sales and quoting process with a coordinated focus on solution development through customer discussions and education, discovery and requirements gathering, validation and quoting.
Main Responsibilities and Deliverables:
- Provide technical and functional expertise to support the Public Safety sales account executive throughout the sales process.
- Execute technical discovery in support of the sales Excite/Discovery process to ensure proper expectations and accurate quoting of NICE solutions.
- Identify technical risks and assist in overcoming limitations to ensure mutually beneficial outcomes in complex situations.
- Responsibility for the technical aspects of the sales process
- Preparation of accurate solution quotations
- Provision of technical consultancy services
- Preparation of accurate and detailed proposals & presentations in response to RFPs and customers' requests
- Lead technical discussions with third party vendors and coordinate Product Management involvement as/when required.
- Support regional partners with technical design and channel relationships.
- Proactively build, develop and maintain technical engagement relationships with both end users and business partners.
- Occasional travel to customer sites for technical sales support activities
- Complete detailed documentation to facilitate accurate sales to service handover for installation and project management services.
- Review orders for technical accuracy.
- Use internal systems to track, quote and document deliverables in support of the Public Safety Sales team.
- Actively support management team activities as needed in support of meeting annual targets.
- Presentation and demo of Public Safety products & applications if needed.
Qualifications / Education:
- Minimum 5-years of combined experience spanning both technical presales Sales Engineer/specialist or technical solution business consultant, and Business Analyst, ideally in Public Safety
- Bachelor's degree in computer sciences or related business or technical discipline
- Collaborative approach to sales that includes working with multiple groups both internally and externally.
- Strong ability to communicate professionally with customers on Technical Solutions and i3 initiatives.
- Must have the ability to learn quickly and assimilate technical and functional knowledge of NICE product solutions.
- Proven technical background preferably in one or more of the following: NENA NG911 i3, IP telephony, Azure cloud, web applications, virtualization, trunk radio, networking, security.
- Technical/Networking knowledge in the following fields:
- Data / Infrastructure
- SQL databases
- Azure web services
- Security
- Ethernet
- LAN/MAN/WAN
- Network security and Firewalls.
- XML and Web services
- Voice
- Knowledge and experience in design, testing and/or implementation of leading 9-1-1 infrastructure (telephony, CAD, RMS, or similar)
- Experience with integration of multiple technology driven products or platform.
- Self-sufficient, and likes to be given end objectives with flexibility to take ownership and manage activities & processes to achieve results.
- Ability to deliver against tight timelines with drive for Customer Focus and satisfaction.
- Ability to relate technology to business issues/challenges and translate to business/operational benefits.
- Individuals must be highly motivated with excellent communication (verbal/written) and presentations skills.
- Proficient in MS Word, Excel, PowerPoint, Visio, Salesforce.com
- Must be a strong team player.
- Ability to work well under pressure, priorities and meet external and internal deadlines.
- Experience in consultative tasks associated with Public Safety design preferred.
- Willing to travel 25-50%
About NICE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
