OverviewThe Lead/ Solution Architect will report to the ServiceNow Delivery Head. The main purpose of the position is to Lead transformation in IT & Network Operations using ServiceNow The role also involves ensuring 100% SLA adherence in project management and upholding the company's values.
Responsibilities- Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
- Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
- Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
- Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
- Facilitate roll out of new applications and modules in ServiceNow
- Identify system deficiencies, recommend solutions as a trusted advisor to clients
- Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, testing and production environments
- Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Flexible and has the ability to manage multiple projects concurrently
- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Effective communication skills via verbal and non-verbal methods
- Strong attention to detail
- Problem solving ability
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Effectively manage and execute high level tasks assigned via 'stories'
- Assists junior analysts through project(s) lifecycles
- Manages work against an often-demanding timeline
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Requirements- ServiceNow Solution Architecture
- Telecom / Network fundamental understanding
- Experience in Telecom customer delivery
