- Position: Account Manager
- Hours: Exempt - Full Time
- Location: Frisco, TX (Hybrid)
GENERAL PURPOSEThe Account Manager is responsible for helping to maintain client success by ensuring their projects/tasks are completed to scope (including on time and budget) and that their expectations are proactively being achieved and exceeded. They will also manage projects to ensure focus/alignment, monitor progress, maintain momentum, resolve issues, and ultimately deliver desired results. Leverages expertise in project management, communication, and strategy to help foster the successful launch of multi-channel campaigns.
ESSENTIAL JOB DUTIES- In collaboration with the Senior Account Manager, support client success and help drive positive, measurable outcomes
- Manage multiple accounts assigned; develop positive working relationships with all customer touch points
- Drive client satisfaction and retention
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- Manage monthly campaign status documents for review
- Interface with clients to recommend strategies and gather information needed to fully understand project requests
- Clearly summarize, assign, and track project requests using project management software
- Coordinate project timelines and staff to ensure projects get completed on schedule, on budget, and within scope
- Support new client onboarding
- Coordinate support from freelancers when needed
- Actively participate in meetings to gain a deeper understanding of objectives to support the successful development of strategies and goals
- Facilitate preparation of presentations as needed
QUALIFICATIONS- Associates Degree, Bachelor's Degree, or equivalent job experience in business, business administration, marketing, or related field
- One (1) or more years of experience in project management or related field
- Must be capable of maintaining regular attendance
KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS- Strong interpersonal skills - able to interact with clients of all levels
- Superior customer service skills
- Detail-oriented, organized, and able to maintain logistics of multiple projects on intersecting timelines
- Strong self-starter with the ability to work independently
- Familiarity with project management software (e.g., ClickUp)
- Proficient in use of Microsoft Office, including PowerPoint
- Excellent written and oral presentation skills
- Ability to effectively and efficiently complete multiple assignments with minimal supervision
- Must be able to maintain confidentiality regarding patient, employee, and company proprietary information
- Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels
- Excellent organizational and time management skills
- Strong listening skills and collaborative spirit
- Ability to think creatively and innovatively
Healthcraft Creative Solutions is a small but mighty team of...actual humans. Humans who care deeply about helping people find the health and wellness services that will improve their lives. And because we're actual people, we're looking for someone who has an authentic desire to grow, develop and cultivate meaningful connections with others through impactful, original marketing solutions.
Here's the best part. Companies usually come in two flavors: big corporations where you're barely noticed and stuck doing a narrow, rigid set of tasks or small operations that may or may not be around next year. At Healthcraft, you get the culture and flexibility of an entrepreneurial startup with the stability of being backed by a strong, established company. Apply today.
EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/.
