Position: Account Manager
Hours: Exempt - Full Time
Location: Frisco, TX (Hybrid)

GENERAL PURPOSE

The Account Manager is responsible for helping to maintain client success by ensuring their projects/tasks are completed to scope (including on time and budget) and that their expectations are proactively being achieved and exceeded. They will also manage projects to ensure focus/alignment, monitor progress, maintain momentum, resolve issues, and ultimately deliver desired results. Leverages expertise in project management, communication, and strategy to help foster the successful launch of multi-channel campaigns.

ESSENTIAL JOB DUTIES

In collaboration with the Senior Account Manager, support client success and help drive positive, measurable outcomes
Manage multiple accounts assigned; develop positive working relationships with all customer touch points
Drive client satisfaction and retention
Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
Manage monthly campaign status documents for review
Interface with clients to recommend strategies and gather information needed to fully understand project requests
Clearly summarize, assign, and track project requests using project management software
Coordinate project timelines and staff to ensure projects get completed on schedule, on budget, and within scope
Support new client onboarding
Coordinate support from freelancers when needed
Actively participate in meetings to gain a deeper understanding of objectives to support the successful development of strategies and goals
Facilitate preparation of presentations as needed

QUALIFICATIONS

Associates Degree, Bachelor's Degree, or equivalent job experience in business, business administration, marketing, or related field
One (1) or more years of experience in project management or related field
Must be capable of maintaining regular attendance

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

Strong interpersonal skills - able to interact with clients of all levels
Superior customer service skills
Detail-oriented, organized, and able to maintain logistics of multiple projects on intersecting timelines
Strong self-starter with the ability to work independently
Familiarity with project management software (e.g., ClickUp)
Proficient in use of Microsoft Office, including PowerPoint
Excellent written and oral presentation skills
Ability to effectively and efficiently complete multiple assignments with minimal supervision
Must be able to maintain confidentiality regarding patient, employee, and company proprietary information
Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels
Excellent organizational and time management skills
Strong listening skills and collaborative spirit
Ability to think creatively and innovatively

Healthcraft Creative Solutions is a small but mighty team of...actual humans. Humans who care deeply about helping people find the health and wellness services that will improve their lives. And because we're actual people, we're looking for someone who has an authentic desire to grow, develop and cultivate meaningful connections with others through impactful, original marketing solutions.

Here's the best part. Companies usually come in two flavors: big corporations where you're barely noticed and stuck doing a narrow, rigid set of tasks or small operations that may or may not be around next year. At Healthcraft, you get the culture and flexibility of an entrepreneurial startup with the stability of being backed by a strong, established company. Apply today.

EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/.

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Account Manager - Hybrid