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Customer Success Administrator

Gro HR Consulting • Farmers Branch, TX, United States • 12m ago

Job Description

Position: Customer Success Administrator

Location: Dallas, DWF/FW areas; hybrid options available

Salary: $17-$21 an hour based on experience

About us!

The Perfect Light's 20+ years of experience has helped us master the art of designing and installing lighting in and around homes and businesses. Our team's dedication to quality is at the heart of our success.

Please visit our company website: theperfectlight.com

Summary: Manage the customer experience, from the first point of contact to the conversion, and ensure their satisfaction throughout their lifespan as our customer.

Roles and Responsibilities:

Manage the connections within our corporate call queue, social media messaging, and online reviews
Perform IVR and quality assurance testing
Update and maintain detailed records of incoming leads and their journey
Handle and keep a record of escalated calls, aspiring to always put our customers first
Initiate renewals with customers using sales orientation skills
Take existing customer calls & create service requests
Invoice & receive payments
Use CRM/Microsoft Suite
Make confirmation calls/texts
Reconcile failed payments
Assist with corporate leadership projects
Analyze data and reports
Respond to online reviews

Qualifications: