The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
We’re looking for a talented, passionate, and motivated Product Enablement Manager to join the Customer Success Center of Excellence. In this role, you will become a subject matter expert on MongoDB’s products, providing the training and content our customer success team needs to thrive. MongoDB customers are highly skilled developers, so we require a practical approach to onboarding, training, and ongoing support. We seek someone who can blend technical skills with a passion for learning to develop world-class enablement programs. You will lead the technical enablement of our customer success team, making them self-sufficient in supporting customers with MongoDB solutions, in turn enhancing customer satisfaction. Your focus will be on MongoDB’s core architecture, adapting as it evolves to support more use cases. If you are ready to drive excellence and innovation in customer success, we want you on our team.
Responsibilities
- Form strategic partnerships with product, product marketing, and sales counterparts, fostering a collaborative environment to drive alignment and deliver product interlock to the CS org
- Develop an operating model and rhythm for consolidating and distributing product insights to the CS org, including the CoE Journey pillar. Working with a tiger team of ICs to help keep pulse and aligned for scale
- Technically upskill the CS team on MongoDB's product portfolio through the optimization of existing content and the creation of novel enablement materials
- Spearhead the rollout and implementation of comprehensive enablement programs and communications to empower our team with the latest advancements in our product portfolio
- Architect product certification frameworks, elevating our team's expertise in MongoDB's solutions
- Drive a culture of performance excellence by aligning projects with tangible Key Performance Indicators (KPIs), ensuring measurable impact and sustained success
Qualifications
- ~5 years experience in Product Enablement or similar role covering sales or customer success business; strong technical background a plus
- Proven experience in training others on cutting-edge technologies
- Demonstrated ability to assimilate complex concepts and clearly articulate business value to a diverse audience
- Excellent communication (written/verbal), facilitation skills, and ability to breakdown complex topics to easily train stakeholders
- Ability to adapt to a fast-paced environment and a continuously evolving product
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
