The Purple Guys' business revolves around designing, managing, and supporting our clients' systems and technology infrastructure in support of their operational efficiency, business continuity, security, and financial success.
As the Account Manager for our managed clients, you are responsible for ensuring that client needs are understood and satisfied. You build and manage client relationships, collect information, and ensure that company offerings meet the individual needs of our clients.
Essential Duties & Responsibilities
- Serves as the main point of contact in all matters related to client concerns and needs.
- Builds and strengthens client relationships to drive client satisfaction and retention.
- Meets with client to provide reporting on client's IT environment and insights from service delivery activity.
- Conducts Client Business Reviews ("CBR's") in accordance with managed services agreement, cloud service agreement, or any other matter pertaining to the account.
- Maintains accurate client records, keeping track of any agreement updates and renewals.
- Identifies opportunities to improve client's IT environment and makes recommendations for projects, changes to agreements, etc in response to client's business needs.
- Understands The Purple Guys' current systems and processes available to accomplish client's desired business outcomes.
- Partners with VP of Operations on process improvements and client-facing initiatives
- Available to The Purple Guys staff to diagnose and help consult on technology infrastructure issues and determine appropriate interim and/or long-term solutions.
- Available to assist The Purple Guys staff with projects as an indirect participant and lends expertise as requested.
- Maintains technical knowledge and expertise by learning new and evolving technologies and by achieving/maintaining appropriate industry and professional certifications.
- Builds quotes to present to client for additional services, renewals, and projects.
- Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills listed below are representative of the knowledge, skill, and/or ability required.
Core Competencies
- Excellent verbal and written communication skills with ability to translate or quickly learn to translate technical terms to business language for non-technical clients.
- Ability to multitask and juggle several responsibilities simultaneously.
- Exemplify professionalism and business etiquette in all communication, including in-person, email, and phone interactions with client end users and colleagues.
- Ability to build rapport and collaborate with others within the company and externally.
- Able to work independently and meet time specific deadlines.
- Ability to prioritize among competing tasks.
- Critical thinking and proactive problem-solving skills
- Excellent organizational skills and attention to detail
- Excellent time management skills
- Strong team player
Education and/or Experience
- Bachelor's degree in computer science, business administration or related field preferred
- Proven account management or other relevant experience
Language Skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures.
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Certificates, Licenses, Registrations
Physical Demands
- Regularly required to use hands to operate computer keyboard and telephone
- Frequently is required to walk and sit; moderately required to stand
- Occasionally needs to lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, and ability to adjust focus
Commitment Limitations
- May not make a non-budgeted expenditure or commitment of the Company in excess of$500.00 without approval from President - MBS Divison
- May not enter into any contractual arrangements with a client
Business Behavior / Anti-Trust
- Do not discuss proprietary information (Company's or client's) or business in general outside of work requirement
- Do not discuss company prices or terms of sale unless with client in act of performing job
- May not divulge any confidential personnel/corporate policy including discussion of performance reviews or salary
- Will not engage in unprofessional conduct
