Job DescriptionPOSITION SUMMARYAs a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.
RESPONSIBILITIES Client Engagement Management: - Build and maintain strong relationships with the key client stakeholders.
- Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations.
- Collaborate with the sales account manager to align on customer expectations and drive successful execution.
- Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.
Project and Program Management: - Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery.
- Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
- Manage all aspects of customer engagement, including program strategy, milestones, and deliverables.
- Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted.
- Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects.
Team Leadership and Collaboration: - Leads team of direct reports in setting and achieving objectives in line with corporate values and goals.
- Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
- Provide leadership and guidance to cross-functional teams involved in the client's projects and programs.
- Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle.
Risk Management: - Identify potential risks and proactively implement mitigation strategies to ensure project and program success.
- Monitor project progress and address issues promptly to minimize disruptions.
- Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner.
Post-Sales Support: - Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
- Act as liaison and escalation point for Service business and CSMs for the Account
- Continuously seek opportunities to enhance the client's experience and value from our products and services.
QUALIFICATIONS - 5+ years' experience in program and project management, preferably in a customer-facing role. Program certification and 10 years' experience preferred.
- Strong leadership skills with the ability to lead and motivate cross-functional teams.
- Prior experience directly managing and developing a team.
- Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.
- Strategic thinking and problem-solving abilities.
- Proficiency in project management tools and methodologies.
- Excellent organizational skills and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
- Prior experience in Data Center industry and knowledge of Power and Thermal products
EDUCATION AND CERTIFICATIONS - Bachelor's degree in engineering, operations, or a related technical field
- MBA preferred.
PHYSICAL REQUIREMENTS - No Special Physical Requirements
ENVIRONMENTAL DEMANDS - Standard office environment
- Working in office full time is required.
TRAVEL TIME REQUIRED At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES - Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS - Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
