SUMMARYResponsible for managing the overall global strategy, success, and the business relationships with the key account LAM Research.
Candidate must be located in or around San Jose, CA.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
The organization's leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include experience in the vacuum technology industry, in depth knowledge of semiconductor capital equipment market, as well as the ability to stay abreast of changes in the Semiconductor market.
Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.
Establishes a network and schedule of sales calls to customer locations. Meets with key decision makers at customer locations. Prepare quotes and closes on sales by obtaining proper customer approval, price, terms, and delivery schedules. Forecast sales volume for assigned key accounts and meets established sales quota. Provide regular updates of activity and prospects to management.
Effective managerial skills including listening, training, performance evaluation and modification, coaching/mentoring and career development are required.
Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Supervisory Responsibilities
- Manages subordinates' work following established company policies and procedures for the support of key accounts and customer expectations.
- Manages subordinates' activities in relation to the key account and customer needs.
- Leads the Key Account Managers in relation to the key account in the different regions, align goals, create a team spirit as the account team, and has the capacity to understand and work with the different cultures from the different countries around the globe.
- Promotes employee morale, competencies, and team-oriented behavior essential to accomplishing requirements
Duties
- Responsible for managing the overall business relationship and the global sales strategy with the assigned global key account. Works closely with management, engineering, factory marketing and materials professionals throughout both the customers' and our organization.
- Defines the account strategy, budget, resources requirement, goals, and priorities globally.
- Aligns global pricing contract and commercial terms. Communicates information globally in a timely manner.
- Identifies business opportunities and key decision makers at the customer(s); develops account strategies; prepares and makes sales presentations; participates in technical meetings utilizing internal resources; negotiates contracts and manages joint technical projects.
- Reviews customer requirements and presents company products that will fill those needs. Ensures that our company products are specified in customer(s) equipment. Works closely and in partnership with our factories and product development to communicate customer(s)' needs and requirements.
- Coordinates new product introductions. Arranges for product demonstrations, plant tours, training events and other activities that promote understanding of company products to customers.
- Prepares regular progress reports and ensures that data is accurately entered into the company CRM system in a timely and thorough manner.
- Communicates with other departments and customers to ensure satisfactory customer support.
- Collaborates with Sales Operations and Customer Engineering team in the Silicon Valley Innovation Center.
- Forecast sales volume for assigned account(s).
- Meet established sales quotas and revenue goals.
- Regular travel is required to support the local account managers of the global key account, visit the customers, and to ensure global strategic alignment.
- Perform other duties as assigned.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, and ERP), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.
The person in this job must be able to travel by air and vehicle both domestically and internationally in order to visit our customer's locations, as well as our factories. The ability to drive a car and maintain a valid driver's license in order to travel is also required.
POSITION REQUIREMENTSCompany Values
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile - in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.
Qualifications
Strong organizational and creative problem-solving skills with a strategic mindset. Good planning and Semiconductor market knowledge is required. In depth knowledge of vacuum technology and company products is highly desired. Strong existing relationships with LAM Research is highly desired.
Education and/or Experience
Requires B.S. /B.A. degree, preferably in Engineering; M.S preferred. Minimum of 5 years of experience within the industry is necessary. Prior experience in the management of global teams is highly desirable.
Language Skills
The ability to communicate in English verbally and in writing is essential. Reports, email correspondence, schedules, performance reviews are all typical requirements of this position and must be effectively and professionally communicated. This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.
Mathematical Skills
Superior math skills required.
Reasoning Ability
Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee major customers' needs. The ability to understand the customers' requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
Certificates, Licenses, Registrations
Both a valid driver's license and satisfactory driving record are required at the time of hire and periodically thereafter.
TOOLS AND/OR EQUIPMENTThis position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other types of software and office equipment.
WORK ENVIRONMENTThis position may work in various environments including office, factory, or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.
