The Service Account Executive generates new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing accounts. Growth through new logo capture is essential for success in the role. Youll also sell CSPs to existing customers and renew, upsell, and cross-sell into other service product segments. Building customized solutions from an extensive suite of service offerings, you will sell to buying groups such as CIO, VP, Director of Facilities/Security, Procurement, and others.
Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Develop Pipeline: Work with real decision makers to assess need, gain agreement on a business case, why we are uniquely qualified, and a decision time frame.
Expected results: Pipeline is 3:1 over target.
Proposal Construction: Construct winning proposals.
Expected Results: Proposals include the quote, business case and why we are uniquely qualified.
Presenting & Closing: Present proposals to the decision makers while managing objections related to timing, price, and competition.
Expected Results: Final negotiations lead to go or no-go decisions timely.
Market Focus: Identify, prospect, and develop pipeline specific to assigned market(s) and/or geographies.
Expected results: Pipeline reflects opportunities in assigned market(s).
Solution Focus: Identify and develop pipeline specific to assigned service solutions, including maintenance services, SAAS solutions, and managed services.
Collaborate with Subject Matter Experts: Collaborate with Account Executives to sell CSPs to existing accounts and new construction projects. Partner with service colleagues, subject matter experts, and service solution partners as needed to create and deliver winning proposals.
Expected results: Business case and solution result in winning proposals.
Manage Accounts: Maintain and cultivate relationships with existing customer accounts.
Expected results: Ensure high customer satisfaction while meeting revenue and profit targets.
Establish and Measure Market Awareness: Develop market awareness by engaging in networking activities, delivering impactful presentations, attending relevant industry events, and actively participating in industry associations.
Expected results: Generate new pipeline opportunities.
Perform other duties and responsibilities as requested or required.
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
