Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the TeamWorkday Customer Success ensures that our customers achieve maximum value from Workday. We provide outstanding experiences across the lifecycle by focusing on customer outcomes and improving adoption of our products.
About the RoleThe Customer Success Financial Operations Analyst will partner across the Customer Success Financial Operations team and with CSM leadership, providing data-driven insights that help them to improve overall business excellence by addressing key Customer Success challenges. You will help the Customer Success Operations team drive a predictable business rhythm and work with your global counterparts to ensure standard and consistent approaches are applied.
You quickly identify needs and rapidly iterate towards evidence-based recommendations, driving alignment and building partnerships along the way. Our team addresses business problems through long-term lens with consideration of the immediate operational needs.
We are a high-impact team at Workday and this role requires a "roll-up-your-sleeves" approach and the ability to "get things done"!
Key Responsibilities- Support a structured rhythm of the business to aid regional Customer Success leaders in problem solving and priority setting.
- Increase "ease of doing business" by solving for challenges that are impeding the efficiency of our Customer Success teams.
- Prepare financial and operational data-driven analysis to support decision making, driving insight into the business performance and the actions required to improve.
- Improve prioritization, improve agility in decisioning, and improve our ability to measure progress towards business outcomes.
- Build financial models recognizing the value proposition that drives clear return on investment to customers and our business.
- Use analytical tools to address portfolio construction or optimization, performance measurement, attribution, or profit and loss measurement.
About YouBasic Qualifications- 2+ years in Customer Success or Sales operations, business operations, or financial management in a B2B company.
- 2+ years reporting experience with Salesforce, Gainsight, and Tableau
- Basic financial modeling starting with minimal datapoints
Other Qualifications- Strong business sense with ability to utilize financial and operational data to help develop insights to business performance.
- Solid qualitative and quantitative analytical problem-solving abilities.
- Knowledge of statistics, probability, data science, basic machine learning techniques, and computation.
- Ability to switch priorities and adapt in a fast-paced environment.
Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $84,900 USD - $127,300 USD
Additional CAN Location(s) Base Pay Range: $64,600 - $97,000 CAD
Our Approach to Flexible WorkWith Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
