Job Description

Salary:

VistaVu Solutions is an employee-owned tech company on a high growth curve. We deliver full lifecycle ERP implementations, transformation projects, and responsive support through our partnerships with SAP S/4Hana Cloud, SAP Business One, SAP Business ByDesign, Boomi, and Amazon Web Services to mid-market companies in a broad range of industries primarily within the United States and Canada. Our industry specific expertise, product extensions, and award-winning services help our customers RUN GREAT!

It’s our people that make VistaVu unique and different from other technology solution providers. We are intelligent, caring, driven and committed to the vision. We advocate for our customers and earn their trust by understanding their business, using proven processes to serve their needs, and delivering a high return on investment. Our core values shape our culture, define our character, and guide how to make decisions across every level of our organization.

Our Core Values

Results: You want to work in a company based on meritocracy where your results determine your trajectory (not time served).
Trust: When your manager gives you something you use your critical thinking and proactive mindset to find a way to get it done and done well.
User Experience: You appreciate what good customer experience looks like and are driven to consistently go above and beyond for the customer.
Embrace Change: You thrive within a dynamic and evolving organization.
Growth: You are consistently investing into and upgrading your skills and experiences.
Gratitude: You want to feel appreciated, and you look to say thank you loudly and often to others on the team.

The Opportunity

VistaVu is looking for a driven, customer-centric individual who is detail-oriented and proactive. Preferable with SAP Software experience. The ideal candidate should be able to identify opportunities for customer growth and process improvement while effectively advocating on their behalf.

As a key member of the customer success team, reporting to the Director of Customer Success, the successful candidate will be responsible for revenue protection and growth with the existing client base. The role's primary purpose is to work collaboratively with a select group of assigned customers to ensure continued success, including recurring revenue and upselling/cross-selling.

You will be responsible for facilitating an ongoing relationship with customers in the SAP Business One unit throughout their customer journey.

How do you know you are a fit?

You are self motivated, and results driven.
You are customer focused and passionate about your work.
You are able to anticipate customer needs.
You are resilient.
You have ability to build relationships.
You have growth mindset and persistent.
You have strong stakeholder engagement abilities.
You have SAP Business One or SAP ERP software experience.

What will you be doing?

Protect Annual Recurring Revenue for the team.
Manage your assigned accounts effectively to prevent churn.
Protect Annual Recurring Revenue account management.
Assist, support, and attain New Revenue through upsell opportunities.
Maintain and lead sales pipeline for assigned existing clients.
Assist and support the capture of testimonials.
Liaise the with the Delivery and Product teams on customer feedback and insights.
Respond to client escalations.

What experience do you need?

Bachelor's degree in any field, but with emphasis on Business Management, Accounting, Finance, and other related areas.
Professional certification in SAP Customer Engagement Executive (CEE) is an asset.
A minimum of 5yrs experience working in a similar capacity within an ERP system implementation environment or SaaS space.
Proven record of successfully managing large accounts and maintain Annual Recurring Revenue.
Must have excellent client engagement skills.
Has the ability to align client business challenges to developed solutions.
Excellent customer management experience.
Must have a strong technical aptitude.
Good problem-solving and critical-thinking abilities.
Great communicator with excellent interpersonal and relationship building skills.

At VistaVu Solutions, we are an equal opportunity employer committed to an inclusive and equitable workplace that values, represents and supports the communities in which we work and live. We welcome people from all backgrounds, ethnicities, cultures, and experiences and are committed to maintaining a respectful work environment that also supports the diverse needs of our employees. We do not discriminate on the basis or race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

VistaVu will make reasonable accommodations for qualified applicants who would require accommodation in applying for this role or throughout our hiring process unless undue hardship would result. Any applicant who requires accommodation should contact VistaVu's hiring team at careers@vistavusolutions.com. The applicant should advise VistaVu what accommodations they need to participate in the process.

remote work

VistaVu jobs

Customer Success Manager-Existing Clients- US Remote