Job Description

Position: Customer Success Administrator

Location: Dallas, DWF/FW areas; hybrid options available

Salary: $17-$21 an hour based on experience

About us!

The Perfect Light's 20+ years of experience has helped us master the art of designing and installing lighting in and around homes and businesses. Our team's dedication to quality is at the heart of our success.

Please visit our company website: theperfectlight.com

Summary: Manage the customer experience, from the first point of contact to the conversion, and ensure their satisfaction throughout their lifespan as our customer.

Roles and Responsibilities:

Manage the connections within our corporate call queue, social media messaging, and online reviews
Perform IVR and quality assurance testing
Update and maintain detailed records of incoming leads and their journey
Handle and keep a record of escalated calls, aspiring to always put our customers first
Initiate renewals with customers using sales orientation skills
Take existing customer calls & create service requests
Invoice & receive payments
Use CRM/Microsoft Suite
Make confirmation calls/texts
Reconcile failed payments
Assist with corporate leadership projects
Analyze data and reports
Respond to online reviews

Qualifications:

Contact Center Management or similar experience
Excellent communication and interpersonal skills
The ability and motivation to identify and solve problems independently
Proficient with Microsoft Office Suite
Familiarity with Facebook, Instagram, and Google platforms
Experience with a CRM
Experience creating and managing SOPs

Benefits of working with us!

Employee Discount
Paid Time Off
Parental Leave

Gro HR Consulting jobs

Customer Success Administrator