Help make a difference!

CaptionCall is looking for a caring, customer service-oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

Benefits:

Paid Vacation Time and Paid Sick Time and Paid Holidays
401k 6% match with immediate vesting
Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
TeleDoc
HSA company match
3 Medical plan options including a Low Deductible PPO Medical Plan Offering
Employee Assistance Program
Engaged Employee Resource Groups
Outstanding Learning and Career Development Opportunities

Pay: $33,400-$53,130 + Additional Compensation through commission (Commission to be discussed at point of offer)

Essential Duties and Responsibilities

Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users
Manage a territory through in-person interactions, presentations and events using direct sales methodologies
When assigned, work with Hearing Care Professionals on the patient certification and referral process
Represent CaptionCall at various events as assigned
Adhere to strict compliance policies set by the company
Utilize company CRM to log daily activities
The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 25-50%

Education

Minimum: High School Diploma or GED

Knowledge, Skills, and Abilities

Provide excellent customer service
Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual healthcare professionals
Must be able to comfortably and clearly present to large and small groups.
Must be able to adapt to various sales situations and environments
Must be reliable, organized and punctual
Must be able to work independently
Ability to effectively communicate in English through reading, writing, speaking and listening
Outside Sales or similar experience
Familiarity with assistive devices for the hearing impaired is a plus
Experience working with senior citizens
Basic computer knowledge and experience

Working Conditions and Physical Requirements

Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Behavior
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Thought Provoking: Capable of making others think deeply on a subject
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest

Motivation
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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