THE ROLE
PlayOn is looking for a customer-focused ACO Engineer to join our team and provide expert assistance to clients experiencing complex technical issues related to the PlayOn platform. In this role, you will be responsible for resolving technical challenges, providing prompt and effective solutions, and delivering exceptional customer service to our clients. The ideal candidate will have strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues. You will work collaboratively with the team to ensure that client issues are resolved quickly and efficiently, while maintaining a high level of customer satisfaction. You will be equipped with the necessary skills and expertise to address any challenges that clients may encounter, with the goal of delivering exceptional support that exceeds their expectations.
Additional responsibilities and accountabilities for this role include:
• Deliver technical support to clients by resolving escalated and intricate technical issues concerning the PlayOn, NFHS Network platform.
• Accurately document customer interactions and technical problems in a timely manner within the ticketing system.
• Keep clients informed of the status of their technical issues by providing regular updates and follow up with them to ensure their satisfaction.
• Contribute to process improvement initiatives to enhance the efficiency and effectiveness of our technical support operations.
• Provide feedback to the Support Manager and team to improve processes, tools, and customer service delivery.
• Stay up-to-date and informed about the latest product updates, procedures, and company policies to ensure that you are equipped with the necessary knowledge and skills to provide exceptional support to our customers.
THE PERSON
• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
• 1-3 years of experience in technical support operations, with a proven track record of resolving complex technical issues.
• Strong problem-solving skills with the ability to work independently and collaboratively.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
• Strong customer service skills with a passion for providing exceptional service.
• Ability to work under pressure in a fast-paced environment.
• Experience with ticketing systems and other technical support tools.
If you are a highly motivated individual with a strong passion for technology and a commitment to delivering exceptional customer service, we invite you to apply for the ACO Engineer position at PlayOn. As a member of our team, you will work alongside experienced technical support professionals, troubleshooting complex technical issues and providing expert assistance to our clients. You will have the opportunity to continuously enhance your technical knowledge and skills, while contributing to process improvement initiatives that aim to exceed customer expectations and satisfaction.
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COMPANY OVERVIEW
The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.
PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.
Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online. As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.
WHY YOU’LL LOVE WORKING AT PLAYON! SPORTS
PlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off. Come be a part of the team that is changing the landscape of high school sports!
Some benefits we offer include:
• Competitive salary
• Multiple Medical options to choose from
• Dental, Vision, Life and Disability Insurance
• Open PTO Policy
• 401K plan with company match
• Fun and collaborative hybrid/flexible work environment
Note: Part-time employees and interns are not eligible to participate in any of the Company’s Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.
