[Hiring] Head of Customer Support & Player Operations @Bullfinch Recruitment

Bullfinch Recruitment • Full-time • Remote • 2m ago

Aug 04, 2024 - Bullfinch Recruitment is hiring a remote Head of Customer Support & Player Operations. 📍Location: Europe.

We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team!

Are you a passionate leader passionate with delivering exceptional player experiences?

B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our global teams. This pivotal role demands a strategic thinker who can drive customer satisfaction, operational excellence, and continuous improvement.

Here's what you'll do:

Oversee Operations: Manage and optimize CS, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams.

Elevate Player Experience: Develop and execute strategies to improve customer satisfaction, retention, and engagement.

Mitigate Risk: Implement robust fraud prevention and risk management strategies aligned with business objectives.

Drive Efficiency: Streamline payment processing, reduce risks, and ensure compliance with regulations.

Foster Collaboration: Work closely with cross-functional teams to align operational strategies with company goals.

Analyze and Improve: Leverage data to identify trends, optimize processes, and drive continuous improvement.

Build and Develop: Recruit, develop, and retain top talent within the team. Supporting Team Leads drive staff engagement and performance delivering effective results inline with the company OKRs.

Do you have what it takes?