Aug 04, 2024 - Bullfinch Recruitment is hiring a remote Head of Customer Support & Player Operations. 📍Location: Europe.

We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team!

Are you a passionate leader passionate with delivering exceptional player experiences?

B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our global teams. This pivotal role demands a strategic thinker who can drive customer satisfaction, operational excellence, and continuous improvement.

Here's what you'll do:

Oversee Operations: Manage and optimize CS, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams.

Elevate Player Experience: Develop and execute strategies to improve customer satisfaction, retention, and engagement.

Mitigate Risk: Implement robust fraud prevention and risk management strategies aligned with business objectives.

Drive Efficiency: Streamline payment processing, reduce risks, and ensure compliance with regulations.

Foster Collaboration: Work closely with cross-functional teams to align operational strategies with company goals.

Analyze and Improve: Leverage data to identify trends, optimize processes, and drive continuous improvement.

Build and Develop: Recruit, develop, and retain top talent within the team. Supporting Team Leads drive staff engagement and performance delivering effective results inline with the company OKRs.

Do you have what it takes?

Proven leadership experience in a similar role, preferably within the iGaming industry.

Deep understanding of customer support, player management, risk, fraud, and payment operations.

Strong analytical skills and a data-driven approach to problem-solving.

Exceptional communication and collaboration skills.

Ability to thrive in a fast-paced, dynamic environment.

Why B2Spin?

Join a high-growth company with a global footprint.

Lead a talented team dedicated to player success.

Enjoy flexibility and remote work opportunities.

Competitive compensation and opportunities for career growth.

Ready to shape the future of social gaming? Apply now and let's create unforgettable player experiences together!

Bullfinch Recruitment

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[Hiring] Head of Customer Support & Player Operations @Bullfinch Recruitment