About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
The Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions.
Your role
As Customer Success and Executive Programs Manager, you’ll be responsible for providing strategic guidance, advocacy, and support for critical initiatives within the organization. As a champion of change, you will foster alignment between project goals and organizational objectives, ensuring successful implementation and adoption.
This position reports to our Senior Vice President of Customer Success, and the ideal candidate will be located in Denver, CO.
What you’ll do
- Strategic Alignment: Collaborate with senior leadership to align project objectives with organizational goals, ensuring initiatives support the company's mission, vision, and values.
- Advocacy and Support: Serve as the primary advocate and champion for assigned projects or programs, effectively communicating their importance, benefits, and impact to stakeholders across the organization.
- Leadership and Guidance: Provide strategic guidance and direction to project teams, offering insights, resources, and support to overcome challenges and achieve objectives.
- Stakeholder Engagement: Build and maintain relationships with key stakeholders, including executives, department heads, project sponsors, and team members, to ensure alignment, support, and engagement throughout the project lifecycle.
- Risk Management: Identify potential risks and obstacles to project success, developing mitigation strategies and contingency plans in collaboration with project teams and stakeholders.
- Performance Monitoring: Monitor project progress, performance metrics, and key milestones, providing regular updates to senior leadership and stakeholders while addressing any deviations from the plan.
- Resource Allocation: Work with project managers and department heads to allocate resources, including budget, personnel, and technology, effectively balancing project needs with organizational priorities.
- Change Management: Champion a culture of change and innovation, promoting awareness, acceptance, and adoption of new initiatives through effective change management strategies and communication.
- Communication and Reporting: Ensure clear and transparent communication channels are established and maintained, providing regular updates, reports, and presentations to senior leadership, stakeholders, and project teams.
Skills you will bring
- Bachelor's degree in business administration, management, or a related field (Master's degree preferred).
- Experience working in Customer Advocacy including Executive Sponsorship programs.
- Proven experience in executive leadership roles, with a strong track record of successfully championing and supporting complex projects or programs.
- Excellent communication skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization.
- Strong strategic thinking and analytical abilities, with the capacity to align project objectives with broader organizational goals and objectives.
- Exceptional leadership and team-building skills, with a collaborative and inclusive approach to decision-making and problem-solving.
- Demonstrated proficiency in change management principles and practices, with a focus on driving organizational transformation and adoption.
- Project management certification (e.g., PMP) is desirable but not required.
Other
- This position will require occasional travel.
- Flexible working hours may be necessary to accommodate project needs and stakeholder requirements.
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
