Description Position at EF Explore America
Location: Boston, MA and Austin, TXStart date: June 11, 2024Your Opportunity:Are you someone who thrives in a fast-paced competitive environment? Are you someone who can handle multiple projects simultaneously? Are you a natural at building great relationships? Do you cross your T's and dot your I's and never miss a detail?
As part of our Sales Organization, you will partner with educators to create long term sustainable travel programs, making EF easy to love and hard to leave. Your dedicated support and sales instinct will ensure success through creating opportunities to retain travelers, building loyalty with your teachers, facilitating repeat sales conversations, and generating referrals.
In this role, you will play an integral part in helping educators manage the deadlines and details that go into planning their trip. Your goal will be to provide support and to help these customers be successful and ultimately, become repeat business.
What You'll Do: - Own and manager the success of a portfolio of 70-80 accounts
- Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
- Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
- Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges. Don't worry - after training you'll be an expert!
- Support teachers and guide emergency situations successfully while groups are on the road
- Sell a product that truly changes students lives by being fearless, focused, and having fun!
Who You Are: People from all different professional and educational backgrounds have found success in this role. Here's what they have in common - sound like you?
- You are an exceptional relationship-builder, both with customers and internal stakeholders
- You have strong sales instincts: you can recognize and capitalize on buying signs to repeat existing customers and generate referrals
- You are flexible, with the ability to pivot quickly in a fast paced environment
- You have a passion for managing details, ensuring that no request or need slips through the cracks
- You're a problem solver with a "nothing is impossible" attitude
- You take pride in the quality of your customers' experiences and utilize strong listening skills to identify essential information and make sure customer needs are met
- Proficient in Microsoft Office Suite- Excel, Word, PowerPoint, Outlook, etc.
- You can successfully balance the needs of the customer and business to know how to manage your time effectively
Why you'll love working here:Work in our beautiful Austin, Cambridge, or Denver office where you'll enjoy comprehensive professional development, frequent social programming and employee-run social groups (including our "EFinity" groups: Black@EF, LGBTQ+@EF, LatinX@EF, API@EF, Jewish@EF, Indigenous@EF and Parents@EF and more). You can expect:
- Paid international travel at least once a year (more as you grow with us)
- Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of remote work per week, after your initial onboarding
- Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
- Four weeks paid vacation your first year and nine paid holidays
- 25% company match on your 401(k)
- Excellent medical, dental, and vision coverage, along with life and disability insurance
- Wellness benefits and a yearly fitness reimbursement
- EF program discounts including travel, language schools, childcare, and more
- Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
- Discounts at local venues and businesses
- Explore the world with discounts on hotels, flights, rental cars, as well as paid travel
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.
