SummaryAs a Regional Account Manager, you will provide strategic advice, recommendations, and solutions to resolve complex issues for PBS clients, performing two sets of functions - strategic account management and customer service management.
Location of position: Public Buildings Service, Client Engagement Branch, Boston, MA.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
This job is open to - Individuals with disabilities
- Federal employees - Competitive service
Current or former competitive service federal employees. - Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee. - Land & base management
Certain current or former term or temporary federal employees of a land or base management agency. - Military spouses
- Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas. - Peace Corps & AmeriCorps Vista
- Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations. - Veterans
Clarification from the agencyYour application will be considered if you are a:
Current career/career-conditional Federal employee in the competitive service; Reinstatement eligible; Special Appointing Authority eligible; VEOA eligible Veteran; ICTAP eligible; or OPM Interchange Agreement eligible
This job is also open in another announcement to:
This job is also open in another announcement to:
VideosDutiesThis position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee's home) within the specified geographic area. If you are selected for this position you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to telework one or more days a pay period depending upon the terms of the agency's telework policy.
- Develops, coordinates and leverages internal and external relationships between the client and GSA to achieve the agencies' business objectives.
- Presents an integrated view of the client to GSA's business lines to provide context for the client's business and workplace needs.
- Serves as an advisor to GSA leadership regarding customer strategy, history, and relationships.
- Explains GSA policies and procedures, proposed changes, and any potential impact.
- Leads and/or actively participates on cross-functional account teams, sub-teams, portfolio planning teams, project teams (to provide the client perspective), special initiative teams, etc.
- As a member of a national account team, analyzes assigned client accounts to assess financial impact, future opportunity, relationships and strategic alignment/fit and completes an account segmentation model worksheet.
- Collaborates with the National Account Manager and other RAMs to assess and evaluate account segmentation criteria in development of appropriate account strategies.
Requirements Conditions of Employment - US Citizenship or National (Residents of American Samoa and Swains Island)
- Meet all eligibility criteria within 30 days of the closing date
- Meet time-in-grade within 30 days of the closing date, if applicable
- Register with Selective Service if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
- Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 1 investigation level).
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
- Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
- May be required to participate in the Continuity of Operations Plan (COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than your primary work site (which may be outside of your commuting area).
QualificationsFor each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-13 salary range starts at $116,820 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.
Specialized experience is experience in customer account management which includes developing, planning, executing and managing unique customer service strategies to achieve customer support goals; establishing and maintaining relationships in consideration of conflicting customer requirements; experience in formal public speaking and/or presentations to convey information to audiences with divergent expectations or objectives; and serving as a customer advocate while adhering to and advising on the appropriate application of policies and regulations.
EducationEducation cannot be substituted for experience.
Additional informationBargaining Unit status: This position is eligible for the bargaining unit
Relocation-related expenses are not approved and will be your responsibility.
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
We are also accepting applications from all U.S. Citizens and Nationals under Vacancy Announcement #1P-2024-0017. You must apply separately to each announcement to be considered for both.
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
- Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
- Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is:
- Reflected in our policies, procedures and work environment;
- Recognized by our employees, customers and stakeholders; and
- Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 11 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
- Ability to develop and maintain positive relationships at various levels within customer agencies and across GSA/PBS.
- Skill in collaborating across boundaries to build strategic relationships, achieve common goals and resolve sensitive issues.
- Ability to anticipate and understand the customer's perspective and use expertise to provide innovative solutions which facilitate the accomplishment of Federal agencies' missions and ensure customer satisfaction. Ability to envision future direction built on a long-term view and global perspective and translate vision to action.
- Knowledge of customer agency missions, operations, procedures, location, size, regulations and program requirements. Ability to learn and maintain practical and conversational.
- knowledge of common GSA processes, offerings, terms and systems across regional business lines.
- Ability to lead high-performing teams to accomplish goals. Ability to develop and maintain effective team relationships and contribute to team performance and success. Knowledge of account management including strategic account management, methods, processes and metrics.
- Ability to manage conflict by anticipating and taking steps to prevent counterproductive confrontations and resolving conflicts and disagreements in a constructive manner. Recognizes ramifications of various issues that exercise both critical thinking and technical knowledge.
- Ability to generate collaboration in order to take a specific action or make a decision. Skill in building consensus through give and take, gaining cooperation from others and facilitating "win-win" situations.
- Ability to convey and explain information in a way that facilitates understanding through dialogue, one-on-one conversations, presentations, briefing papers, written reports, etc. Skill in speaking and writing effectively and actively listening in order to understand others' views and concerns. Exercises level verbal and written reporting skills appropriate or executive audiences including tone, content, depth of knowledge, grammar, and formatting.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
You may preview questions for this vacancy.- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 11 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.
If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military: Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.
If you are eligible under an Interchange Agreement: Submit your latest SF-50.
If you are a former Peace Corps or VISTA volunteer:Submit your Description of Service.
If you are a current or former Land Management Agency Employee - Submit a and b:
(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
(b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS's People With Disabilities page.
If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information.
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
If you are a current or former political appointee: Submit your SF-50. - How to Apply
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
- Sign in or register on USAJobs and select a resume and documents to include in your application.
- Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
- Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
- Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Agency contact information
Loretta Franco
Phone
212-306-4918
Email
loretta.franco@gsa.gov
Address
GSA, Public Buildings Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
- ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
- REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
- SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
- FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
- FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking "Track this Application" on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration! - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required DocumentsALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.Your
resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
Note: If required to submit an
SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a
GSA employee (except in the OIG), you are not required to submit an SF-50.
If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent: (a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214:
(1) completed SF-15 form; and
(2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military: Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.
If you are eligible under an Interchange Agreement: Submit your latest SF-50.
If you are a former Peace Corps or VISTA volunteer:Submit your Description of Service.
If you are a current or former Land Management Agency Employee - Submit a and b:(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
(b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS's People With Disabilities page.
If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information.
If you are ICTAP/CTAP
eligible -
submit a, b, and c:
(a) proof of eligibility including agency notice;
(b) SF-50, and
(c) most recent performance appraisal.
If you are a current or former political appointee: Submit your SF-50.
How to ApplySubmit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. To begin, click the
Apply Online button on the vacancy announcement.
- Sign in or register on USAJobs and select a resume and documents to include in your application.
- Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
- Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
- Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.Agency contact informationLoretta FrancoPhone212-306-4918
Emailloretta.franco@gsa.gov
AddressGSA, Public Buildings Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
Next stepsAfter the closing date/deadline:
- ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
- REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
- SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
- FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
- FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking "Track this Application" on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!Fair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
