Overview:
Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
In this role, the Field Account Executive (FAE) is primarily responsible to facilitate customer and prospect meetings in order to identify and sell Concentra’s suite of services. The FAE is supported by a lead development representative who schedules initial meetings with qualified leads. The FAE will continue the customer through the buying cycle.
Responsibilities:
Strategically evaluates and assess customer and prospect needs through various activities conducted throughout sales cycle
Analyze organizational charts of prospects and customers to uncover decision makers, influencers, and buying centers to progress the sale
Thoroughly research decision makers by persona and industry types in order to formulate solution value proposition
Work with sales leadership to create close plan to include multi-level engagement of customer through various scheduled meetings along the sales process
Facilitates all customer meetings using various technology
Identify internal Concentra stakeholders to include in customer meetings throughout the sales process
Gain formal commitment from customer to utilize Concentra’s services
Exceed sales targets and expectations
Coordinate the timely set-up of Concentra Service Package to ensure smooth implementation for customer
Communicate weekly achievements and customer pipeline status to Concentra leadership
Meticulously manage a clean, thorough, and up to date sales funnel via CRM in order to forecast customer usage accurately and timely as needed
Maintain thorough understanding of competitive landscape within territory
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
Bachelor’s Degree from an accredited college or university or equivalent experience
In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience in sales and vice versa
Job-Related Experience
Customarily has at least four or more years of sales experience
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Experience with solution and value-based selling
Demonstrated use of Zoom and/or other customer interacting technology
Proven successful service sales experience
Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software.
Strong negotiation and consultative sales skills
Excellent analytical and problem-solving skills
High ability to manage time effectively
Outstanding organization and leadership skills
Effective communication skills
Exceptional customer service skills
Additional Data:
Employee Benefits
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer, including disability/veterans
