Job Title:
Business Development Manager
Job Summary:
As a Business Development Manager, you are responsible for selling logistics transportation services to current and potential customers. Must actively seek out and engage customer prospects. Must have the ability to build and maintain relationships and negotiate agreements. Some travel may be required. A thorough understanding of the transportation industry is required.
Supervisory Responsibilities:
• none
Duties/Responsibilities:
• Identify and solicit new client opportunities.
• Develop and consult with current customer base
• Responsible for growth of customer relations
• Manage customer service day to day operations
• Manage entire logistic information systems appropriately
• Develop leads and cold call potential customers
• Listens to customer queries patiently and find resolution to issues
• Manage and negotiate rates
• Able to multitask and resolve issues in high pressure situations
• Resolve transportation problems with urgency and professionalism
• Other duties may be assigned
Education and Experience:
• College degree in related field preferred
• Previous experience in customer service and sales preferred
• Knowledge of trucking industry a required
Required Skills/Abilities:
• Excellent listening skills
• Energetic and personable
• Ability to use critical thinking skills
• Ability to interact and communicate effectively over the phone, through email, and face to face
• Ability to recognize when action is necessary and to implement the required actions within a reasonable time
• Ability to prioritize workflow to use time effectively
• Ability to perform mathematical calculations to determine transit times
• Ability to use discretion and good judgement
• Good working knowledge of Microsoft Word, Excel, and Outlook
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
