Senior Manager, Solution Consulting

ServiceNow • Full-time • Chicago, IL, United States • 7m ago

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow. We are hiring a Solution Consulting Manager to manage an Enterprise pre-sales Solution Consultants team supporting the regional sales force.

The Solution Consulting Manager is responsible for individual SC career planning and development, team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management. In addition to these responsibilities, the SC Manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing, and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the SC Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales force.

What you get to do in this role:

Understand the needs of the regional sales organization, and develop plans to ensure outstanding support of those needs
Develop team members according to the demands of the business and according to their individual professional goals
Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
Work with regional sales director to prioritize regional Solution Consulting efforts
Assign resources to sales opportunities and consistently evaluate progress against goals
Assign resources as required to marketing and other measures to support demand generation
Develop and deploy team training curriculums to meet the changing demands of the sales organization
Evaluate and coach team members regularly through analysis of direct observation, peer feedback, and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, etc.

Qualifications

To be successful in this role you have:

Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow
Pre-sales experience coupled with pre-sales best practice coaching is a must
Thought leadership in methods and techniques for storytelling with software
Ability to coach and develop early-in-career as well as senior individual contributors
Able to lead people, process, and systems development
Gain and build relationships and trust quickly inside and outside of the SC organization
A leader who is tactically oriented with long-term alignment and understanding of outcomes, ability to flex and shift as needed.
Strong understanding of ServiceNow sales and engagement process and business value
Ability to clearly articulate the power and value of the ServiceNow platform

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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