Service Account Manager
LOCATION: Portland
SALARY: DOE
About the Job
Essential Responsibilities:
The Service Account Manager works with customers, field personnel, and office staff collaboratively. The Account Manager takes direction from the Service Manager to ensure staff efforts are coordinated and directed toward department and company goals. This position coordinates and assists clients, and is not a sales-focused role. of Some travel may occasionally be required.
The Service Account Manager performs the following:
- Monitor existing customer base for opportunities that result in additional profitable work
- Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
- Document and follow up on leads, referrals, and additional opportunities
- Resolve complaints, problems, provide information to sales and advise Service Manager
- Meet and exceed profit margins on contracts, repair sales, and customer retention goals
- Meet face to face with existing and new clients
- Act as the "go to" person for clients
- Review contracts to evaluate compliance and performance
- Keep management abreast of market conditions and trends affecting industry
- Participate in a team atmosphere between sales, management and field operations
- Participate in new sales as requested
- Develop and continually improve upon current procedures and practices
- Interact and collaborate regularly with other departments to meet organizational goals
- Network and gain knowledge regarding potential customers
- Perform additional tasks as assigned
Requirements:
The candidate must possess the following skills and abilities:
- A practical understanding of mechanical systems is a plus
- Proficient in MS Office products including; Outlook, Word, and Excel
- Solid record of meeting commitments and goals
- Knowledge of business development strategies with the ability to create and implement a business plan
- Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully
- Desire to be of service to our customers
- The ability to handle several projects simultaneously
- Ability to build effective relationships with customers, field staff, management and office personnel
- Possess excellent verbal, written, listening, persuasion, and interpersonal skills
- Ability to work independently with minimum supervision or in a team atmosphere
- History of good employment attendance
- Valid license and clean driving record required
Employee Benefits:
Alliant Systems presently provides coverage for:
- Medical and dental
- 401k retirement plan
- Holiday, vacation, and sick leave
- Disability insurance
- Employee and dependent Life Insurance
- Employee Assistance Program for employees and dependents
- Flexible Spending Account
- Transportation Program
All non-union new hires must pass a drug test.
This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of Alliant Systems are expected to perform tasks as assigned by supervisory / management personnel regardless of job title or routine job duties.
Alliant Systems is an Equal Opportunity Employer. Alliant participates in E-Verify
