Account Manager

HIKINEX • Full-time • Detroit, MI, United States • 11m ago

Basic Job Functions

Primary commerical contact for your assigned customer accounts.
Manages commercial issues with current business as well as developing new business at assigned customer accounts.
Manages response to customer's RFQ including processing RFQ, quote approval, submission, negotiation through award or approval.
Provide leadership to the company's program team as the voice of customer.
Builds relationships with customer and company plants.
Maintains consistency with customer to build trust.
Responsible for the customer RFQ / quote process.

Specific Job Functions

Receives and processes customer RFQ.
Upload RFQ & Quote to NA Sales folder to reference for future quotes.
Issue RFQ to plants to obtain cost and feasibility.
Receive and prepare quotation for approval.
Submit quotations for mass production parts, new model parts, service parts;
Negotiate pricing by understanding the company and customer expectations.
Achieve approval of quotation.

Responsible to negotiate with customers on all commercial related issues such as design changes, cost reduction requests, annual volume, inflation, and new business. Creates strategy and uses leverage in negotiations.
Obtains customer PO's, confirms pricing and quote details, and processes PO's to plants.
Manage open issue list externally with customer, and internally with the company.
Manage all customer requests for information including responding to requests for sustainability, diversity, supply chain etc.
Communicates customer requests to program team and the plants.
Review customer portal frequently for information and requests.
Track price history by customer, program, and part number.
Monitor customer forecasted annual volume and actual annual volume as well as NA market trends.
Support strategic plan with information, strategy, and execution.

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