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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Department Overview
The Global Change Lead is a critical leadership role entrusted with developing competency for change within Alliances & Channels, Salesforce Business Partners; Sales, Customer Success, Solution and Salesforce’s Partner Ecosystem.
This is accomplished by introducing a framework to synthesize People (Role) / Process / Technology changes brought upon by the organization’s objectives and applying techniques at a Global and Regional level. Further establishing adoption tracking to ensure the business thrives toward accomplishing their target outcomes set-out in the transformation’s business case. Underpinning this is the responsibility of connecting a deep understanding of personas, employee engagement, external forces and regional nuances to introduce interventions that resonate with various stakeholders.
The primary organization’s objectives are to integrate the seller and partner experience, re-introduce partner alliance manager and partner sales roles, deepen incentives in partner program and activate global and regional communities around a north star vision for transformation.
Reporting directly to the A&C Partner Experience & Transformation Lead, you will collaborate with other senior leaders inside Salesforce and across the Ecosystem, creating a change network to direct the vision and operations of the organization. Your ability to build and nurture impactful teams, cultivate a Salesforce-centric culture, and inspire excellence will be key to achieving our ambitious goals in the solution space.
We are seeking an outstanding leader who embodies Salesforce values and can inspire others to do the same. Your track record of driving results, deep understanding of the partner ecosystem, and strategic mindset will be instrumental in re-imagining the way our sellers and partners work together, the how Partner Alliance Managers and Partner Sales Managers accomplish their growth objectives and where Salesforce’s own platform can support next generation experiences.
Salesforce’s Alliances & Channels (A&C) Change Team is designed to lead the Alliances & Channels organization transformation journey. There are multiple functions to the team:
Central & Global Change: establish a change strategy and plan that engages business architecture and experience teams to find key impacts and needs to internal and external personas
Regional Execution: embed into the regions to contextualize changes to local market personas and leaders. Scaling impact and feedback through Train-the-Trainer with adapted content with leverages a Global Framework and agreements. Driving adoption through helping Global and Transformation Leaders identify local leaders empowered to bring about local change.
Skills Enablement: Liaise with Alliances & Channels and Sales Enablement teams to establish learning journeys that incorporate job architecture and concurrent program and experience changes.
Role Overview
Salesforce is seeking a Director to lead the Alliances & Channels Partner Transformation - Global Change Management Team. To continue leading the industry in AI+Data+CRM, Salesforce must transform the way we Go-To-Market with our customers and our partners. This role will be responsible for leading the Central, Global and Regional Change Management Teams..
They demonstrate excellent communication skills and have the ability to engage with and become a trusted advisor to senior executive level stakeholders. Their program management expertise, team management and collaboration skills drive a productive environment for immediate team members & stakeholders to thrive. This role calls for an empathetic, strong, proactive, value-first leader who thrives in a fast-paced, collaborative environment and loves working with the best technology team in the world.
Your Impact
Ensure a scalable and standard Change Management Plan & Strategy
Develop Impact & Needs Analysis documents for the top personas in Alliances & Channels both internal and External
Drive the creation of Content Creation in collaboration with Partner Tech, Business Transformation, Partner Program and CXO Offices; Filling in the gaps where found
Creating a Change Network in Region with local experts to anchor program priorities
Establish Engagements-in-a-Box which are adaptable for Regional Markets including What’s-in-it-for-Me and Real-Life user stories.
Create a Train-the-Trainer calendar and ensure delivery of training content, feedback and learning circles, etc for change interventions that resonate in local markets
Utilize Adoption monitoring framework that connect with Business Value and Operational Key Metrics
Establish learning journeys with cross-functional learning teams and identifying skill needs that feed future iterations of job architecture.
Know the Salesforce A&C stakeholders & effortlessly navigate across them as defined within the A&C Transformation Program Office & Governance framework
Become intimately familiar with PRM Product Capabilities in the context of the A&C Transformation roadmap, and how they enable value for our A&C personas, direct personas and partners.
Participate in program governance forums across executive stakeholder audiences
Thrive in ambiguity and constant change, while staying steadfast in the Salesforce/partner plan - “be the calm in the storm”.
Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.
Required Qualifications
10+ years of experience in the technology industry, with a specific focus on front office transformation in a direct & indirect sales environment
5+ years of experience in change management
5+ years experience leading teams
3+ years as a Partner Account Manager, Partner Sales Manager, or similar role managing Global System Integrator relationships across industries
2+ years of hands on experience with the Salesforce platform & the Salesforce ecosystem
Previous experience leading Partner & Customer Transformation programs in large, highly matrixed organizations
Experience working with large Channel, Sales, IT, & Finance organizations
Excellent communications and interpersonal abilities to collaborate optimally with executive level stakeholders. Exceptional communication and presentation skills.
Strong relationship management, influencing and driving to success skills, with the ability to effectively engage with EVP+ level executives
Excellent program management experience including ability to create & maintain large, complex program governance models, executive dashboards, complex excel files, etc.
Ability to bring together diverse individuals to achieve a common goal, overcome hurdles, and get results
Exceptional analytical, problem-solving and decision-making skills
Available to travel regionally and internationally up to 25% of the time
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
Preferred Qualifications
Experience with Salesforce Sales Cloud, Partner Relationship Management & Slack; especially using these capabilities in the context of an Alliances & Channels organization
Experience leading teams & deliverables as part of a Partner or Sales transformation
Experience working with Product & IT teams in an Agile methodology
Experience in consulting, inclusive of System Integration & Management Consulting, at a Global System Integrator
Note: By applying to the Director, Partner Transformation Global Change Lead posting, recruiters and hiring managers across the organization hiring Senior Directors will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
Benefits & Perks
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $200,300 to $290,500.For Washington-based roles, the base salary hiring range for this position is $183,600 to $266,300.For California-based roles, the base salary hiring range for this position is $200,300 to $290,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
