Summary
We are pleased to offer this entry level opportunity for a engineer with experience supporting clients with first fix on electronics and IT at client sites providing on-site technical assistance, configuring and installing a range of POS solution projects for our customers in the Retail & Hospitality sector
Typically you will be dealing with:
New site openings
Refurbishments
Upgrades
Closures and decommissioning equipment.
This role will require good technical understanding, ideally with experience working with retail or hospitality clients
You will also need to demonstrate some knowledge of IT hardware and basic network operating systems in order to identify problems affecting client sites and assist in the troubleshooting and repair where possible.
Working with award-winning hospitality groups across multiple projects at any given time, you will be supported and have close contact with our project managers and key stakeholders at client sites.
As you will be the visible face of Wanstor at our client sites you will need excellent communication skills, always ensuring you maintain high standards and safety procedures, with the ability to resolve issues and site work quickly and accurately with an eye for detail and maintain a strong customer-focused approach.
This role requires UK travel to various customer sites. Due to the nature of our work, some evenings, nights, and weekend may be required to ensure timely project completion and customer satisfaction.
Key Responsibilities
During your career with Wanstor, you will develop the skills to :
- Attending customer sites across the region installing POS hardware, networking and infrastructure equipment.
- Configure networking devices in line with project requirements including Cisco, Meraki, HP and Fortinet.
- Assist project managers providing them with technical knowledge on POS systems from advisory setup to potential risks on the project.
- Take ownership of project milestones to drive project completion on time and on budget.
- Keep track of all project work progress and maintain company documentation and systems.
- Prepare and complete detailed and accurate service reports and update documentation on all projects to PMs and Key Stakeholders.
- Participate in meetings with internal teams and customers.
- Create operational documentation for project works, supporting user testing and facilitate successful support handover to service desk.
- Perform analysis and reviews to highlight system and process improvements to ensure efficiency on service and delivery.
- Provide support to the service desk as required on various tickets relating to retail technology including workstations, servers, printers, networks, and vendor specific hardware and software.
- Maintain clear communication on all project requests and service desk tickets in a timely manner.
- Prioritising and implementing any other such requests of medium to high complexity.
- Providing support to other team members as and when required.
Our Benefits
Join our team at Wanstor, where you'll have the opportunity to apply your expertise, drive business growth, and shape the future of our clients' success through emerging technologies. We offer competitive compensation packages, a collaborative work environment, and ample opportunities for professional growth.
Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:
- Generous Annual Leave: Enjoy a starting annual leave entitlement of 24 days, which increases by 1 day each year, reaching 28 days, in addition to Bank Holidays, L&D time and Volunteering days. Take the time to rest, recharge, and spend quality time with your loved ones.
- Continuous Learning Opportunities: We prioritise personal and professional development. Attend regular lunch and learn sessions led by both internal experts and external speakers. Additionally, you will have the opportunity to dedicate five days per year to learn something new, enhancing your skills and knowledge.
- Volunteer Time Off: We believe in giving back to the community. You will have two days per year to participate in volunteer activities of your choice, making a positive impact and contributing to causes that matter to you.
- Engaging Team Events: Join our friendly and close-knit team. Throughout the year, our social team organises various team events that foster camaraderie and create opportunities for networking and building lasting connections.
- Modern and Enjoyable Workplace: Our office, located in Borough, provides a pleasant and inspiring work environment. Indulge in a freshly brewed cup of coffee from our great coffee machine and take advantage of our rooftop terrace, where you can unwind and enjoy the sunshine.
- Private Health Coverage: We prioritise your well-being. As part of our benefits package, we offer Vitality health coverage, ensuring you have access to essential healthcare services and support to maintain your optimal health.
