Mid-Level (Level 3) or Senior (Level 4 or 5) System Engineer (Fleet and Airline Support) (Onsite)
Company:
The Boeing Company
Job ID:
00000401318
Date Posted:
2024-01-03
Location:
USA - Seal Beach, CA
Job Description Qualifications:
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. Boeing is inspiring the next century of explorers. We are engineers and technicians, skilled scientists and thinkers, bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. Since the first commercial flight in 1914, air travel has changed, connected, and inspired the world. As an Airline Support Engineer, you help enable billions of passengers and billions of pounds of freight to be flown every year. At Boeing, we continue to change the world with cutting-edge aerospace technology.
Boeing Commercial Airplanes (BCA) has an exciting opportunity for a Mid-Level (Level 3) or Senior (Level 4 or Level 5) Airline Support Engineer - Systems Engineer to join our Customer Airline Support Engineering team for positions in Seal Beach, CA.
BCA engineering designs, builds, certifies, delivers, and maintains products and services that provide superior safety, quality, and value to our airline customers. If you are an experienced, hands-on engineer who likes to see a project through from start to finish, you will love this job. You will be the technical interface between Boeing and airline(s) to help maintain customer’s operational and reliability performance for safe and economical operations. In this role, you will have the opportunity to help resolve systems, structures, and operational issues across the entire airplane as well as interact with expert engineers and leadership throughout BCA and at airline customers. Airline Support Engineering acts as a technical advocate for the airline customer and responsible for assisting and managing airline specific issues. ASEs use analytics to recommend reliability and operational improvements for the airline customer.
They provide a bridge in resolving technical and business/warranty related concerns. ASEs manage Boeing customer engagements through Executive and Technical Review Meetings, and act as the Boeing focal point for the customer in addressing and escalating support related issues.
Position Responsibilities:
- Proactive technical customer advocate for selected airline customers. Lead and understand the perspective of the airlines you represent, know the products Boeing provides, and work together with the Customer Support team.
- Develop thorough knowledge of top customer issues. Responsible to lead and drive customer issues to closure by coordinating with functional/integration teams within Boeing.
- Maintain frequent contact and coordination with Boeing Field Service Representatives and customer airlines.
- Author and review documentation associated with the airlines, utilizing Boeing Communication System messages, trip reports, meeting minutes, reliability reports etc.
- Know the products Boeing supports, including knowledge of commercial model airplanes and airline operations and an understanding of Boeing Customer Support products.
- Ability to work together with other teams in building and maintaining relationships with Service Engineering, Field Service Representatives, Customer Engineering, Program Management, Sales, Airline Logistics and others.
- Use program management skills to lead resolution of customer in-service issues, assess priorities, determine available resources and develop action plans to resolve the highest priority issues.
- Ability to manage multiple projects and demands in a dynamic and fast-paced environment. Communicate plans for supporting customers to internal and external organizations and monitor/follow up to ensure the proposed actions to be taken are executed.
- Interacts and works with senior level executives and mid-level managers at airlines and at Boeing.
- Must have good verbal and written communication skills, and the ability to build constructive relationships in a technically and cultural environment.
- Will be responsible for coordinating with and presenting to Airline Customer and Boeing Executive Leadership.
- May be asked to lead activities across customer accounts.
- Occasional travel to airline bases and customers is required.
- Ability to travel periodically to integrate with customers, suppliers, and other organizations.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Seal Beach, CA. This position location is stable, and as such will not rotate assignment.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
- Bachelor's Degree or higher in engineering, computer science, mathematics, physics or chemistry.
- 5+ years of related engineering experience.
- Must be willing to work alternate shifts periodically when needed to support the 24/7 needs of the customer
Preferred Qualifications (Desired Skills/Experience):
- 5+ years’ related work experience or an equivalent combination of education and experience.
- 10+ years’ related work experience or an equivalent combination of education and experience.
- Experience working with organizational leaders to develop & implement plans & objectives.
- Experience supporting technical questions for airplane programs or similar.
- Must be willing to travel periodically to integrate with customers, suppliers, and other organizations.
- Typical Education & Experience
Typical Education & Experience:
Mid-Level (Level 3): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.
Senior (Level 4): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.
Senior (Level 5): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 14 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+9 years' related work experience, Master+12 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.
Relocation:
This position offers relocation based on candidate eligibility.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift Work:
This position is for 1st shift
Union:
This is a non-union represented position.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range for Mid-Level (level 3): $104,550 - $141,450
Summary pay range for Senior (level 4): $128,350 - $173,650
Summary pay range for Senior (level 5): $157,250 - $212,750
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:
Relocation is available for eligible candidates, if authorized
Export Control Requirement:
U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a safety sensitive position
Contingent Upon Award Program
This position is not contingent upon program award
Experience Level:
Individual Contributor - 3
Job Type:
Regular
Job Code:
6K8CI3 (6G3)
Equal Employment Opportunity:
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