Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
Job Description
The Visa Client Services team develops and supports Visa's contact center and client support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis.
The Senior Software Engineer position within the team is an individual contributor role based in our Warsaw, Poland office. The successful candidate is expected to be a .NET subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for both service delivery and operational excellence of services built on full stack technologies.
Responsibilities
- Responsible for agile end-to-end development process within the construct of DevOps practices and methodology
- Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.
- Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.
- Adapt to best practices and lessons learned from sprint execution to maximize team velocity.
- Design and develop enhancements or new services that are
- Scalable, resilient, secured and decoupled
- Able to detect and alert when functional or non-functional production errors occur
- Able to gather and persist behavioral and performance metrics and
- Deliver optimal customer experience.
- Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.
- Support users during their user acceptance verification.
- Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.
- Responsible for operational excellence for full stack services:
- Provide level 2 and 3 support to resolve incidents according to committed service level agreement.
- Provide on call support during off work hours on weekdays, weekends and holidays on a need basis, so that critical and high priority incidents are resolved within the service level agreement.
- Provide fixes to problem tickets that require root cause resolution.
- Review incident resolution and problem ticket fixes performed by junior team members.
- Proactively reduce technical debt by implementing service design and code changes.
- Keep system documentation up to date.
- Provide strong communication to keep project team and stakeholders up to date.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
- Design and improve internal development methodologies utilizing .NET and supporting technologies
- Actively collaborate within Client Systems team, as well as with all other IT teams and business users located worldwide in various time-zones to fulfill the above responsibilities.
- Identify and utilize best practices in the industry to maximize efficient and elegant solutions while minimizing cost.
Qualifications
Basic Qualifications
- 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
- 2 years development and support experience in full stack technologies
- Experience in the following frameworks and technologies is preferred:
.NET is preference
C# or Java
Angular or React
REST APIs
AWS or equivalent cloud technologies
SQL
Software design patterns - Experience with performance tuning and automated unit testing
- Excellent oral and written English communication skills.
- Experience in agile methodology is preferred.
- Excellent analytical skills
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
