The Senior Major & Strategic Account Executive - (EHR Account and Relationship Manager) plays a key leadership role in supporting CE's direct relationships with Electronic Medical Record (EMR) clients and is responsible for maintaining and expanding the use of CE solutions and supporting care delivery workflow optimization. This role requires an elevated approach and expertise in care delivery workflow inside and outside the walls of care and networking in the healthcare market.
Job Qualifications:
Education:
Experience:
Primary point of contact and face of CE products to EMR customers and prospects
Internal subject matter expert on assigned EHR(s) workflow access for CE solutions and work to optimize that access
Develop and execute assigned EMR account(s) strategy in alignment with Provider Segment and CE goals
Responsible for contract knowledge, developing and executing client negotiation strategy, and positioning CE for optimal retention and growth
Communicate product value proposition and solution concepts with clients in regular strategy updates and proposals
Identify and develop individual upsell/cross-sell opportunities and improve overall pipeline efforts across Provider by improving CE portfolio functionality within assigned accounts
Coordinate closely with Customer Success and other functional teams, leading internal, cross-team efforts relating to CE product renewals and expansion
Identify and build relationships with key internal and external stakeholders
Ensure long term revenue security by establishing renewal timelines/milestones with clients, and serve as escalation point to address key customer issues to mitigate risk both internally and externally
Identify and validate customer needs; champion internally with product, and other functional teams
Accelerate stuck or at-risk deals through contracting/legal expertise, obtain final signature and finalize orders
Preferred Experience:
5+ years' experience in Account Management or other equivalent experience
5+ years' experience in the Healthcare Industry with demonstrated knowledge of EMRs and care delivery workflow preferred
Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives
Other Knowledge, Skills, Abilities or Certifications:
Excellent analytical skills; proficient in Excel
Effective time management, organizational and prioritization skills
Exceptional communication (verbal/written), listening and presentation skills
Excellent administrative skills and sales process compliance
Travel:
PDN-9ae7c46d-a36d-4315-be83-638a3e6774c7
