Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The team
The product engineering team drive the realization of practical AI solutions for the contact center environment. Our existing Studio product stack is built on PHP, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Google Speech, Dialogflow, IBM Watson and Amazon Lex.
Our vision for practical AI involves equipping contact center agents, supervisors and managers with user interfaces that guide and summarize their work, identify points of coaching and support, fully automate routine interactions and allow creation, deployment and ongoing training of the AI models required. At the same time, Studio is being fully integrated into the well-developed Five9 micro-services platform.
Role purpose
The role of a Software Engineer in the R&D AI Automation Team is to design, develop, and maintain software solutions (Studio) with drag-drop flow builder that integrate multiple channels like voice, SMS, and chatbot with the contact centre’s voice solutions. The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately, the role contributes to design process for new products and solutions.
How you contribute
- Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
- Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.
- Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
- Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
- Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
Required skills, competencies and qualifications
- Previously used backend (PHP/Laravel preferred) and front-end (JavaScript) and frameworks (Vue.js desirable) with 0-2 years relevant experience.
- Excellent problem solver and excited to continually learn and develop as an engineer.
- Demonstrates care and desire to acquire software engineering practices such as continuous delivery and automated testing.
- Seeking to work in an agile development environment and within a collaborative team.
- Bachelor’s degree (or equivalent) in relevant discipline.
Desirable:
- Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
Other requirements
- This position requires the ability to be on the On Call roster.
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
