Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The team
The Platform Infrastructure Team at Five9 is responsible for creating and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively.
Role purpose
The purpose of this role is to build Five9’s Classic on-prem and Modern SaaS platform. In addition, this role builds high performance cloud platforms with automation first mindset.
How you contribute
- Be part of Cloud Platform Infrastructure Team, focused on building on-prem and hybrid-cloud solutions.
- Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of on-prem and Cloud Native applications.
- Enable all Five9 development teams with on-prem and Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.
- Design, and build secure, highly scalable, enterprise grade platform services.
- Document and communicate clear architecture and implementation solutions.
- Work closely with product managers, architects, testers, and development teams.
- Troubleshoot and support current Cloud platform in production.
- Expertise to Debug & Support Production issues.
Skills, competencies and qualifications
Required:
- 5+ years of professional DevOps / production operations experience.
- 2+ years of Cloud Native application delivery experience.
- Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.
- Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).
- Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM).
- Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.
- Experience building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.
- Advanced knowledge of Linux based systems and runtimes.
- Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.
- Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.
- DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle.
- Some experience working with at least 1 or more Cloud Provider automation tools.
- You understand what it takes to run mission critical software in production.
- Ability to prioritize tasks, work independently and work collaboratively in an agile environment.
Other requirements
- This position requires the ability to be On Call.
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
