Customer Success Manager

Coolab Foods, LLC • Full-time • Franklin Park, IL, United States • 12m ago

Job Description

CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the preferred candidate:

Responsibilities  

Manage customer’s new product initiatives and production needs
Create and manage timelines of product trials, onboarding suppliers, production needs
Establish solid relationships with customer’s key points of contact.
Assist with executing customer’s requests, including but not limited to:

QA documentation

Maintaining vendor relations for client’s ingredients and packaging

Assist Production Manager on maintaining current recipes, product specifications and production processes for each customer
Ensure internal onboarding paperwork (recipes, product specifications, production processes etc.) is complete and signed off by the customer.
Work with CLF Procurement Team on managing and maintaining accurate item codes for each customer
Ensure customer’s packaging meets CLF guidelines.

Maintain CLF’s customer matrix regarding pricing.

Requirements

Degree and/or proven work experience in Business Management, Marketing, Project Management preferred
Experience in food manufacturing industry preferred