About GetYourGuide
GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.
We’re looking for a customer-centric and data-driven CRM expert to develop new and optimize existing marketing automation capabilities that drive customer retention. If you want to shape and scale a core strategic area while creating a lot of value for both the business and our customers, read on.
The role:
As a key driver of experimentation and strategy around our Explorer’s entire lifecycle, you’ll help build our global customer communications tech capabilities and significantly increase customer lifetime value. To do this, you’ll collaborate with our CRM Managers, Product and Tech teams and be responsible for identifying, exploring, and operating communication strategies across channels, devices, markets, and customer segments. As a critical role on a high visibility team, there is significant opportunity for growth as success is demonstrated.
You will:
- Drive technical improvements on our CRM toolset by uncovering additional capabilities, integrations and data sources
- Support the technical optimization, maintenance and quality monitoring of our trigger-based communication
- Work with senior stakeholders across product, marketing, analytics and other relevant teams to align roadmaps, ensure a cohesive strategy and maximize impact on retention
- Work with our Engineering teams to maintain the health of our CRM program
- Take ownership of landing page strategies, ensuring they are optimized for conversion rate, user experience and align with business objectives
- Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge.
Who you are
- A minimum of 3 years of hands-on experience working with Braze in a marketing technology environment or equivalent experience in a similar role with equivalent programming knowledge and skills.
- Expertise and in-depth understanding of the technical requirements and challenges associated with ESPs.
- Examples of managing and delivering technically and operationally complex projects.
- Demonstrated experience in adapting project priorities and goals in response to new learnings, unforeseen obstacles, shifts in company strategy, and changes in resource allocation.
- Solid experience with SQL is preferred
- You’re a clear communicator with an excellent command of written and spoken English.
- Self-motivation to get things done.
How we set you up for success:
- Invest in your development with an annual personal growth budget
- Create a comfortable workspace at home with an annual home office budget
- Become a part of our success with virtual stock options
- Enjoy flexibility with a hybrid work-from-home and telecommuting policy
- Save on transportation costs with discounted public transportation tickets
- Support your loved ones with generous maternity and paternity leave policies
And more...
We look forward to hearing from you
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.
We are an equal-opportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.
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