Sprinto is a leading B2B SaaS platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of
170+ employees & more than
hundreds of customers across
25+ countries. We are funded by top investment partners & have raised
11.5M USD.
The Role
We are looking for a leader to join our Global Customer Success team. In this position, you would be responsible for retention and growth from a portfolio of customers, by leading and coaching a team of highly skilled Customer Success Managers.
Some key responsibilities of the role
- Own NPS, Retention and Expansion goals for a portfolio of customers
- Lead and coach a fully distributed team of Customer Success Managers
- Periodic portfolio reviews for each team member
- Monthly 1-1s, constructive feedback and career growth guidance for each team member
- Ability to keep a pulse on both the forest and the trees - need to have sufficient hands-on experience to get on a customer call and unblock a team member as well
- Work closely with the product team to ensure appropriate prioritisation of critical features
Those who are best suited for the role have:
- An insatiable curiosity to learn
- 8+ years of overall work experience
- Experience with leading and coaching a distributed Customer Success team in a B2B SaaS company
- Superlative customer management skills -- presentation, expectation setting, negotiation etc.
- Experience with multi-stakeholder account management
- Experience in working with customers across timezones
- Prior experience in the Information Security domain is an added plus
Some benefits of working at Sprinto
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
Why should you consider Sprinto?
The dream: Long term success for Sprinto would mean that we have fundamentally changed the way businesses achieve and demonstrate information security. This category of software didn’t exist a few years ago; and in a few years from now, it is bound to become a no-brainer software for every SaaS company. Simply put, it’s an opportunity to put a dent in the universe!
The opportunity: Sprinto is hiring for the early members of the team - you get an opportunity to play a high impact role in the early stages of the company
Last but not least, Sprinto is growing fast and is also backed by top-notch investors like Elevation, Accel and Blume (a simple google search would tell you more!).
Interested? Your move!
