Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!
Job Responsibilities:
As a B2B Solutions Engineer for our linear motion division, you will work with, grow, maintain, and manage an assigned account base of B2B clients. You’ll have a background in electrical or mechatronics engineering, a passion for building relationships and a meticulous approach to getting work done.
When we onboard a new client, at first, they’ll work with our Sales Development and Engineering teams. These teams assess and qualify the account, establish fit and identify and recommend suitable products for the application. They’ll continue to work with the client throughout the initial testing and implementation phases.
Your work starts once an account is ready to go into mass production. At this point, responsibility for the account will transfer to you. You’ll then work with the client on placing, planning, and managing orders, demand, lead time and technical challenges. You’ll be the main point of contact for the accounts you own and will be responsible for their growth, long term retention and customer satisfaction.
This includes detailed failure analysis for units returned on RMAs, engineering inspections, creating, and updating technical documentation, manufacturing documents, and overseeing the engineering change process for your assigned customer base. This includes resolving engineering challenges and problems with our products when reported by customers.
The role also requires working with your clients on new and updated requirements and applications, as well as continuous up and cross selling to maximize their revenue potential by identifying unmet needs for things like controls, ancillary products and other linear actuators and lifting columns. You’ll be responsible for managing the production scheduling of your orders, along with arranging and approving QC as required. Likewise, you’ll be working with our QC teams on customer-specific QC.
You’ll be supported by our B2B Customer Success Team who handles non-technical inquiries and standard day-to-day requests. They’ll take on tasks like arranging shipments as per your request, following up on orders and handling billing questions.
To be successful in this role, you’ll need to build strong and effective relationships with customers, and efficiently resolve technical and engineering challenges.
Required Skills and Experience:
- Strong background in technical sales, sales engineering, B2B customer service or B2B account management with a minimum of two years of experience in a relevant role.
- Experience with creating and updating manufacturing documentation.
- A degree or technical diploma in Electronics Engineering, Mechatronics, Robotics, or a similar field of study.
- Very good English on a native speaker level, both written and spoken.
- Familiarity with SolidWorks & Arduino coding.
- Experience working with CRMs and sales enablement platforms, like HubSpot.
It is optional but helpful if you have experience with linear motion, actuators, controls, or motors. It is also helpful if you have experience working on customer requirements with suppliers and contract manufacturers in Asia.
Who you are and what you will bring to the table:
- A strong sense of drive, ownership, and a self-starting attitude, but willing to ask for direction when needed.
- Disciplined work ethics, time management and organizational skills with an unwavering attention to detail.
- The experience and confidence necessary for managing customer expectations.
- The ability to work as part of a cross functional team to achieve a joint goal.
- Strong creative, analytical and data driven approach, and a desire to test and learn whenever possible.
- Excellent oral and written communication skills.
- A strong drive to not just meet but exceed goals with a hunter mindset.
- Natural curiosity to stay fully informed on market trends, customers, competitors, industry sectors, applications & products.
- The ability to develop a deep understanding of our customers, their needs, pain points and applications.
What We Offer:
- Work with an established market leader with high YoY growth, flat hierarchies and a collaborative, exciting work environment.
- Highly competitive compensation structure with uncapped, performance-based incentives. The winning candidate will be able to directly influence their take home pay through the success of their account base growth efforts.
- An environment where your achievements directly contribute to the company’s overall success and you’re able to make a difference.
- A workplace where you can directly influence outcomes and decision making with your personal values, perspective, opinions and experience.
Visit our websites to learn more about us:
- http://www.progressiveautomations.com
- http://www.progressivedesk.com
- http://www.progressivebed.com
We thank all applicants in advance for their interest in working with Progressive Automations, however, only those selected for an interview will be contacted.
