The Workers Compensation Account Manager is responsible for the oversight and ongoing management of client accounts. This position coordinates with the producer and support staff to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met. In addition, the Account Manager will maintain the ongoing client relationship and work with key managers to proactively identify trends in service issues and develop corrective action plans that will positively improve the client's ability to manage their work comp policy and claims.
Essential Job Duties:
Provide excellent customer service to retain and build solid working relationships with existing and new clients & carriers
Ability to communicate efficiently & professionally via phone or email
Ability to prioritize incoming phone calls and emails
Maintain confidentiality of all insurance documents and data
Assist with renewal, submission and bind processes
Complete Certificates of Insurance (COIs) for clients
Assist with audits
Complete PAYO payments monthly
Complete office tasks as needed
Participate in departmental projects and initiatives
Able to work independently and with a team
Qualifications:
Multi-tasking ability
Self-motivation
Strong attention to detail
Team attitude
Appropriate phone etiquette
Proficiency in Microsoft Office, especially Microsoft Excel
Ability to adapt to a fast-paced environment.
Ability to work in an ambiguous environment.
Problem-solving
Customer service skills
Confidentiality
Time management, organization, and prioritization skills
Knowledge of worker's comp preferred but not required.
