Overview

The Analyst role involves a wide range of activities related to content creation, data analysis, and customer support for USCIS. The position requires strong research and analytical skills, proficiency in Microsoft Office Suite, and the ability to provide insightful solutions based on data analysis.

Responsibilities

Assisting in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products
Updating and revising existing Contact Center scripts, fact sheets, guides, Hot Topics, and USCIS web content in accordance with changes in immigration and nationality law, regulations, policy, and USCIS business processes
Monitoring the USCIS website, identifying changes, and updating the USCIS Gateway System as needed
Providing customer support for the Service Request Management Tool (SRMT) by creating usernames, activating, and deactivating accounts
Creating and editing SRMT macros and forms matrix
Conducting research and working with OPA staff to obtain information for writing and updating USCIS products
Maintaining and tracking daily status reports on tasks and projects, providing status updates to USCIS management
Providing English/Spanish language translations for online document script within EXA
Assisting with data collection and reporting for call monitoring and quality assurance projects
Performing data collection using quantitative and qualitative analysis to study and evaluate program needs
Using Microsoft Office Suite to produce statistical data reports, charts, and presentations
Preparing presentations and management briefings
Conducting research to assist program needs
Assisting in the preparation of management reports, defining and evaluating problems, and recommending solutions

Qualifications

Associate’s degree in Mathematics, General Business, Economics, Computer Science, Information Management, or Statistics
3+ years of experience working as a Data Analyst, Business Data Analyst, or similar role
Technical experience with data models, database design development, data mining, and segmentation techniques
Experience with reporting packages, databases (SQL, etc.), and programming (XML, JavaScript, or ETL frameworks)
Experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
Experience in collecting, organizing, analyzing, and disseminating information
Experience with queries, report writing, and presenting findings

FedWriters is an Equal Opportunity Employer, including disability/vets.

Starting Pay

USD $50,000.00/Yr.

Why Join Our Team

At FedWriters, our primary focus is our employees! Be a part of a growing company, where we believe in promoting from within and work with you to develop your career goals. As an employee we want to engage you with skill development and provide feedback to promote team collaboration. In addition, we recognize our employees based on their performance.

One of the many other reasons to join is our Benefits listed below:

Health Insurance
Dental Insurance
Vision Insurance
Long -term and Short – term disability
Life Insurance
401K
Holiday Pay
Paid Time Off

FedWriters jobs

Data Analyst