Job Description

The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.

As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.

Responsibilities:

Provide pertinent product and service information to customers
Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
Develop and build relationships with new customers
Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
Overcome objections respectfully and professionally
Ensure complete satisfaction throughout the entire experience
Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions

Requirements:

1-3 years of successful sales, customer service, cold-calling, or client relations experience
Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
Excellent presentation, negotiation, and verbal communication abilities
Independent and self-motivated, but can also work effectively in a team setting
Work with a multitude of people both externally and internally with customers and team members
Outstanding time management, prioritization, and organization skills

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Wireless Customer Success Representative