Job Description

Position Purpose/Summary

The Account Executive is committed to providing the highest quality service to the communities we serve and is dedicated to fulfilling our commercial customers’ needs by using their knowledge of company products or services to connect with consumers and generate sale, conducting cold calls to sales leads or taking calls from prospective customers and maintaining documentation of their sales like invoices or client contracts.

Primary Duties & Responsibilities

Maintain and grow sales relationships with existing clients.
Develop, implement, and report on marketing plans and sales strategies to achieve business goals.
Assess market conditions and competitors’ activities and develop an awareness of emerging markets and trends.
Estimate costs of installing and maintaining equipment or service.
Write and submit accurate orders.
Provide input into product design where goods or services must be tailored to suit clients’ needs.
Consult with clients after sale to resolve problems and to provide ongoing support.
Assess clients’ needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.
Sell telecommunications products and services to both individuals and businesses.
Prepare and administer sales contracts and maintain customer records.
Identify and solicit potential clients.
Build market position by locating, developing, defining, negotiating, and closing business relationships.
Collaborate with other departments to exchange information on customer needs and following through with resolution on service, product, and billing issues, as needed.
Prepare sales proposals and presentations to drive company sales, maintaining sales logs and records through use of company software.
Work with the Marketing department to provide direction on marketing materials used to support business customers and identifies target areas for campaigns.
Keep abreast of the latest developments in the community, representing the Company in the community in a professional manner and informing the Company of any potential economic development areas and identifying how we can best serve.
Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
Ability to work as a team member and exert initiative to work independently to reach a goal.
Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
Ability to function effectively as a team player.
Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
Ability to work a flexible work schedule, as needed, to best serve our customers.

Qualifications

At a minimum, the Account Executive must have a bachelor’s degree in business, or equivalent field of study, plus 2+ years of sales and customer service experience and a valid driver’s license or a high school diploma, or equivalent, plus 1+ years of sales and customer service experience and a valid driver’s license. Telecommunication experience and/or sales experience with small/medium size business customers is preferred but not required.

Physical Demands

Select one the following for the each of the items listed below:

N (Not Applicable) – Activity is not applicable to this occupation.
O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day

Standing N☐ O☐ F☒ C☐

Walking N☐ O☐ F☒ C☐

Sitting N☐ O☒ F☐ C☐

Reach Outward N☒ O☐ F☐ C☐

Reach Above Shoulder N☐ O☒ F☐ C☐

Climbing N☒ O☐ F☐ C☐

Crawling N☒ O☐ F☐ C☐

Squatting/Kneeling N☒ O☐ F☐ C☐

Bending N☐ O☒ F☐ C☐

Keyboarding N☐ O☐ F☒ C☐

Driving N☐ O☐ F☒ C☐

Hearing N☐ O☐ F☐ C☒

Distinguish Colors N☒ O☐ F☐ C☐

Communicating N☐ O☐ F☐ C☒

Perceiving N☐ O☐ F☐ C☒

Outdoor Climate N☐ O☐ F☒ C☐

Various Terrain N☒ O☐ F☐ C☐

Cramped Workspace N☒ O☐ F☐ C☐

Lift/Carry:

Up to 10 lbs N☐ O☒ F☐ C☐

Up to 20 lbs N☒ O☐ F☐ C☐

Up to 50 lbs N☒ O☐ F☐ C☐

Up to 75 lbs N☒ O☐ F☐ C☐

Up to 100 lbs N☒ O☐ F☐ C☐

100+ lbs N☒ O☐ F☐ C☐

Push/Pull:

Up to 10 lbs N☐ O☒ F☐ C☐

Up to 20 lbs N☒ O☐ F☐ C☐

Up to 50 lbs N☒ O☐ F☐ C☐

Up to 75 lbs N☒ O☐ F☐ C☐

Up to 100 lbs N☒ O☐ F☐ C☐

100+ lbs N☒ O☐ F☐ C☐

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Account Executive