Product Management - Commercial Card Account Manager

Country: United States of America

Background

Santander Commercial Cards is a core product line within Transaction Banking. Commercial Cards has been one of the fastest growing businesses fueled by the adoption of Virtual Cards. The Commercial Cards business offers a comprehensive set of cards solutions across T&E, Purchasing, and Virtual Card solutions targeted at Corporate and Institutional Banking, Middle Market and Upper Business Banking clients in North America. This Account Management role provides a significant opportunity to further develop client facing skills in revenue generation, issue resolution, driving company objectives, and project management.

Job Overview

Successful candidates will oversee a portfolio of assigned customers, from acquisition through activation and onwards through the entire account lifecycle, identifying new program growth and optimization opportunities, while acting as a problem-solving resource, subject matter expert and point of escalation and timely resolution.

Duties & Responsibilities

The core responsibilities of the role are to drive card and virtual card program growth through initiatives that maximize spend as well as maintain client satisfaction.

Monthly Spend analysis vs program spend projections
Rebate trajectory based on spend-to-date
Credit limit reviews
Declined authorization review/analysis
Fraud and dispute analysis
Primary Point of Contact (liaises with Service, Onboarding, etc.
Portfolio Reviews
Close or re-instigate low volume or dormant programs.

Knowledge/Experience

Understanding the value of Santander's Commercial Card products and pricing as well as competitive offerings and articulating Santander's benefits in a manner meaningful to our client.
Ability to develop strategic growth plans to identify and track revenue trends, recognize cross-sell opportunities, forecasting revenue, and analyze competitive threats.
Understanding of ecosystem players and their position/value proposition within the cards market.
Candidate will manage multiple phases of sales cycle including initial contact on cross sell, identification of client needs, presentations/product demos & pricing negotiation.

Qualifications

7-10 years of relevant work experience.
Bachelor's degree in business and/or finance.
Equivalent combination of education, experience, and industry knowledge.
Outstanding written communication and verbal presentation skills.
Strong analytical, problem-solving, and decision-making skills.
Prepare detailed proposals and client-centric PowerPoint presentations.
Must have strong consultative sales and negotiation skills.
Collaborates to generate ideas and deliver timely solutions.
Able to travel regionally, estimated 5-15% depending on business needs.

Location Options
Boston, MA

East Providence, RI

New York, NY

Stamford, CT

Florham Park, NJ

Possible Remote Option available based on Experience

Diversity & EEO Statements

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

For NYC Job Applicants only: The base annual salary range for this position is $150,000-$190,000. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Santander jobs

Product Management - Commercial Card Account Manager