Nebraska Community Blood Bank (), a division of Innovative Blood Resources (), has been saving and sustaining lives since 1968. We are dedicated to connecting people who need life-saving blood with generous volunteers who give. Operating 4 donor centers and conducting dozens of blood drives each month, we are proud to be an independent nonprofit that supplies over 20 area hospitals and clinics with life-saving bloodfrom our community, for our community.Summary: This position ensures that blood collections goals are met by calling the appropriate donors to Nebraska Community Blood Bank donor centers and mobile blood drive operations. Job Responsibilities: Schedule: Tuesday - Thursday 9:00am - 6:30pm, Friday 9am - 4:30pm, Saturday 9am - 3pmLocation: Lincoln /Hybrid - Mostly work from home with one day a month in office.Recruiting for Whole Blood Donations:Calls appropriate donors based on inventory needsUnderstands minimum requirements for donor recruitment and donor deferral guidelinesUses assertive communication to secure appointmentsParticipates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaignsMeets individual and team goals to complete a minimum number of appointments and dials per hourReminder CallsData EntryScheduling/ Canceling and rescheduling donor appointmentsMaintains accurate donor files and fills out appropriate formsBenefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick DaysEducation:High School Diploma or Equivalent Other:Minimum 1 year experience in telemarketing and/or customer serviceCustomer service training experience preferredAbility to organize and prioritizeBasic computer, typing skills, and math skillsExcellent interpersonal communication skillsAccurate oral and written communication skillsAbility to work independently and meet deadlines
