The Account Manager role is the specialization area of our CX organization that focuses on growing customer wallet share within the Appcues customer base by identifying, qualifying, and closing expansion opportunities. Reporting to the Director of Account Management, you will optimize revenue from existing customers through renewal negotiations, outreach campaigns, and individual customer business reviews. You will work closely with our Customer Success and Implementation Managers to ensure customers are experiencing excellent product outcomes. The ideal candidate will have a SaaS account management background, and will be comfortable working with new technology to drive engagement with decision-makers and influencers within product, marketing, engineering, and customer success teams.
Role Responsibilities
Build and expand relationships and awareness of Appcues, primarily within our self-serve, SMB and mid-market accounts
Manage the renewal process and exceed renewal g
Apply now and work remotely at Appcues
