Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team and be a Customer Experience Sales Associate for KONE in Moline, IL area?
As Customer Experience Sales Associate your main responsibilities will be:
- Complete customer surveys reporting satisfaction of callout response, call center experience, service completion.
- Complete customer courtesy calls to update contact information in CRM, identify opportunities for improvement and determine interest in new offerings.
- Complete surveys with contractors/customers to identify installation satisfaction.
- Create/Manage New Customer Leads with the goal of creating opportunities for the local Account Manager.
- Manage Kone Americas Customer Support mailbox to identify new Leads and respond to customer inquiries.
- Create cases in CRM to document both Customer Service and Driver complaints.
- Report branch resolution/compliance.
- Monitor Customer Support mailbox and redirect various internal and external communications.
- Create opportunities in CRM to manage customer cancellation requests.
The desired candidate will have:
- 2+ years of related experience and/or training in the field of customer service or prior supervisory experience.
- High School Diploma or General Education Degree (GED)
- Ability to interact with our customers and service people in a courteous and professional manner while still reaching productivity targets.
- Proficient skills in spelling, communications, and data entry.
- Ability to drive process changes that deliver improved customer satisfaction levels.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Experience in Konect software, SFDC (Salesforce), MS excel and MS Access a plus.
*Applicant must be currently authorized to work in the United States on a full-time basis.
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:
• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work
Just some of our many benefits include:
• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
