US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.
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A Brief Overview
The Account Manager oversees sales activities, creates long-term relationships and develops strategic goals for key customer accounts. This position is responsible for overseeing accounts, ensuring customer satisfaction, and generating new sales opportunities. The Account Manager serves as the liaison between the Division and its customers.
Pay Range: $60,000 - $70,000 annually
What you will do
Manage key customer accounts for long-term success and profitability.
Provide support to existing customer accounts with necessary products, time, and information.
Serve as the lead point of contact for all customer account management matters.
Develop and implement goals to focus on increased sales and margin improvement.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Review and analyze historical sales account data and trends.
Assist with the selection of products best suited to customer needs.
Prepare, coordinate, and communicate price quotations, terms of sales, delivery dates, and service obligations to customers/contractors.
Estimate materials from blueprints supplied by customer/contractor.
Manage customer pricing structure and hierarchy to maximize gross profit dollars.
Resolve customer complaints and problems.
Assist in the collection of accounts receivable.
Adhere to Conflict of Interest or Non-Compete agreement if in place.
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
Collaborate with sales team to identify and grow opportunities within territory.
Education Qualifications
Experience Qualifications
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role required.
Skills and Abilities
Working knowledge of building materials industry and products
Ability to negotiate prices and contractual agreements
Estimating from blueprints
Must be proficient using calculator and CRT, experience using computerized accounts receivable system, good oral communication and telephone skills and basic accounting principles.
Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.
Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Licenses and Certifications
Competencies
Accountability – holding self and others accountable to meet commitments.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Courage - Stepping up to address difficult issues, saying what needs to be said
Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
Builds Networks - Effectively building formal and informal relationship networks inside and outside the organizations
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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
