Hi, I'm Paul, VP Engineering at Customer.io .I'm looking for someone to manage the engineering team for our newest product: Data Pipelines . Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You'll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You'll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.At Customer.io , we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry's most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!As an Engineering Manager at Customer.io , you will...Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practicesEnsure your squad's solutions are scalable, architecturally sound, flexible, and secureCreate accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environmentProvide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QAHire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squadUnderstand Customer.io 's vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squadBuild and maintain a partnership with your Product Management and Design peersWe're looking for someone whoâ?¦Works in North/South American time zonesHas at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS companyUnderstands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad's technical choices across the companyMakes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around themBuilds and nurtures high performing teamsIs fueled to reach higher when our customers are having a bad dayCommunicates concisely, accurately, and directly, both verbally and in writingAbout Customer.ioOur mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don't do when logged in to a web or mobile app.This is a fully remote role. For candidates based in the San Francisco Bay Area, we are offering a starting salary of $224,000 - $246,000 USD depending on experience and subject to market rate adjustment.Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.Zone 1: $224,000 - $246,000 USDZone 2: $205,000 - $225,000 USDZone 3: $187,000 - $205,000 USDZone 4: $150,000 - $$165,000 USDPlease speak with a recruiter for additional information about zone locations.Benefits at Customer.io include:Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge16 weeks paid parental leave (including adoption and foster care)100% paid insurance premiums for you and your dependents401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs$300/month co-working space rental reimbursement$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!One month sabbatical after five years at Customer.ioWe also have opportunities to meet in person with your peers throughout the yearAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.Join us!Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!How to applyApply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.Here's what you can expect from our hiring process (order is subject to change):30 minute video call with RecruiterTake Home Coding Assignment + 60 minute Follow-Up and Q&A Interview60 minute Career Accomplishment Interview + 45 minute Leadership InterviewTake Home Writing Exercise + 60 minute Follow-Up and Q&A Interview#J-18808-Ljbffr
