Job DescriptionGDS Associates, Inc. has an opportunity for an Energy Efficiency Program Administrative Assistant in the Energy Efficiency, Renewables, and Distributed Generation (EERD) department based out of the Augusta, Maine office. The ideal candidate will have at least one year of experience in a call center, which will be helpful when communicating with customers. The candidate will be confident and extremely proficient with their verbal and written communication skills. The candidate will be highly skilled with MS Word and Excel, and will be very organized and detail oriented. This position is full-time, working the hours of 8am-5pm Monday-Friday.The main responsibility will be supporting the Efficiency Maine Commercial & Industrial Prescriptive Initiatives with the following tasks:Field incoming phone calls including live transfers from a call center and emails from customers and contractorsTake personal responsibility for customer questions and concerns; follow up with all appropriate parties to ensure satisfactory resolutionProcess energy efficiency program participant's incentive applicationsSupport the Qualified Partner networkProcess incoming program participant incentive documentsSupport contractor trainingOutbound call campaigns are occasionally requiredVarious other admin tasksThe EERD department provides expertise in addressing the complex economic, engineering, scientific, and governmental issues associated with energy efficiency, demand response and renewable energy resources that impact utilities, government agencies, developers, and their customers. Renewable Resource Portfolio Standards assessment and development, Integrated (renewable, fossil-fueled and energy efficiency technology) Resource Planning support, feasibility and market potential studies, expert testimony, rate impact analysis, and renewable energy resource risk assessments are just a few of the valued services offered by our expert staff of policy strategists, engineers, and analysts. The Maine office focuses on supporting Efficiency Maine's commercial incentive programs.Experience and SkillsHigh-level verbal and written communication skills are a mustHigh-level attention to detailStrong skills with Word and Excel (other software knowledge a plus)High school diploma minimum requirement, but relevant college or demonstrated work accomplishments a plusStrong business ethics required (punctuality, dependability, professionalism), while at the same time, able to be personable with all types of customersSelf-motivated and able to work on their own - personally motivated for growthFlexibility and ability to multi task in a quickly changing environmentMust pass background checkGDS is an equal opportunity employer. This position is not available for visa sponsorship. Job BenefitsYour Compensation and Benefits:Flex Benefits (Flexible Hours, Telecommuting)Competitive PayHealth Benefits (Medical, Dental & Vision, Company Paid Life, Long Term & Short-Term Disability)Paid Time Off (Vacation, Sick, Floating Holiday, Holidays)401(k)Employee Assistance Program (EAP)Tuition Reimbursement